Collections Manager

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Job description

Company Description

MMINDY

Money Mart is a financial services company that began with the belief of putting people first. From the moment we first opened our doors in 1982, to the company we are today - we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services. We provide over 10 million solutions to our customers annually, ranging from money transfers to installment loans online and across our 600+ retail locations in North America.

Money Mart is a great place to work if you like to give back to the community where you live and work. Together with our employees and customers, we contribute over $500,000 annually to promote food security, housing, health, emergency services, and other critical initiatives. Our people demonstrate their passion for our communities through fundraising, participation in community events, and volunteering.

We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services.

At Money Mart, we embrace diversity, and offer a fast-paced work environment. We provide you the opportunity to learn a variety of new skills to help build your resume.

Job Description

The Collections Manager is a management level position responsible for accomplishing results through the management of a team or department in an effort to contact clients for collection purposes in coordination with the Operations - Collections team as well as dialer management and Retail Operations. The overall objective of this role is to drive recovery efforts on early, late-stage, and charged-off delinquent customer accounts which may include all check cashing, loan and insurance products.

Duties/Responsibilities

• Manage multiple teams and supervisors that are involved in debt collection or may be involved in broader, more complex projects/work
• Assist in the management and development of daily and monthly planning, along with suggesting policy and strategic shifts to ensure delivery of end results
• Resolve varied issues with medium complexity which may have a substantial impact on operations
• Apply an understanding of how own area contributes to achieving the overall function goals
• Analyze data from recent performance trends and provide evaluative judgments, utilizing internal sources
• Evaluate team performance and make recommendations for pay increases, hiring, terminations, and other personnel actions
• Work across lines with peers in the other lines of business to drive improvement in our collection operations and support the retail operations check and loan collections.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Money Mart, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  

Qualifications

EDUCATION

• Bachelor's degree/University degree or equivalent experience
  

Experience

• 5-10 years of experience in a related role
• Mid to senior level experience with commensurate experience in people management
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated negotiation skills
  

Skills

• Superior communication and organizational skills, and a positive and professional demeanor towards debt collection.
• Strong leadership skills with a lead by example approach.
• Able to multitask, meet deadlines, think quickly and be persuasive under pressure.
• Demonstrated ability to organize and lead a team to meet and exceed goals in a fast-paced environment.
• Must be self-motivated, demonstrate good organization skills, and work effectively with little or no supervision.
  

Additional Information

Benefits To Keep You Focused

• Performance-based bonuses and incentives
• Quarterly contests
• Excellent Extended Health Care, Dental, Life Insurance, Dependent Life Insurance, AD&D, LTD and vision programs
• Health Care Spending Accounts
• 24/7 employee assistance program
• Voluntary RRSP Plan
  

Perks To Keep You Going Strong

• World class training and development programs
• Employee discounts on Money Mart® products
• Employee Referral Rewards
• Great group discounts on cell phones, laptops, etc.
• Education reimbursement opportunities
• Flexible scheduling
  

We Want To Hear From You If

• You are determined and you love to learn.
• You are adaptable and thrive in a fast-paced changing environment.
• You are motivated to cross sell products and services through excellent customer service.
• You work well on a team or independently.
• You are goal oriented.
• You are passionate about self-development.
• You have strong people skills-you're approachable, a good listener, and empathetic.
  

So, if you're up for a challenge, there's a lot to be done at Money Mart®.

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you're ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.

• Notice to Ontario Applicants - National Money Mart is committed to accommodating applicant's with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify National Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation National Money Mart will work with you to determine how to meet your needs.