Business Analyst

Job description

Your Future Team
Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world's leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Warranty business. AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it. This position is located in Jeffersonville, IN.

The Business Analyst position is aligned with our internal business teams to support user requirements gathering, processes flows and user story construction for key business initiatives. The position will be working in a collaborative team environment, with independent duties. The Business Analyst role will be working on the implementation of our new Warranty Information and Servicer Hub that will support the processes and workflow for our business. The position will be working with key functional areas to gather business requirements. Responsibilities include, but not limited to data analysis, documenting processes, leading business event storming sessions for gathering requirements, creating user stories, participating in grooming sessions and sprint planning.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Your Contribution at AIG
As an influencer at AIG, people come to you as a "go-to" source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Duties and Responsibilities
• Work with business stakeholders and IT to analyze, define and document business requirements
• Facilitate meetings with key stakeholders to gather user requirements and establish MVP for
project deliverables
• Participation in grooming and sprint planning session
• Coordinate sign-off of requirements from business stakeholders
• Provide data and root cause analysis
• Documenting and providing process flows for key business processes
• Participate in project development and implementation to ensure business requirements are delivered
• Develop plans and participate in user acceptance testing to ensure fulfillment of requirements
• Performs other duties as assigned or requested

What We Are Looking For
• Bachelor's Degree with business, technology, or a related field preferred.
• 3+ years as a business analyst role or related role, with experience analyzing and solving business
problems from requirements gathering to successful solution implementation
• Analytical, decision making and problem solving abilities
• Ability to manage multiple deliverables
• Experience in Agile methodologies
• Experience writing business requirements in user story format
• Demonstrated strategic thinking and ability to collaborate with diverse stakeholders
• Strong communication skills, including facilitation/event storming experience
• High sense of ownership and responsibility to all stakeholders to ensure work quality
• Experience with reporting tools and/or SQL a plus

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG's COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case by case basis.
Functional Area:
SM - Sales & Marketing

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC