IT Support Specialist

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Job description

Join a rapidly growing team of professionals out to disrupt and transform the insurance sales process. DealerPolicy is looking for an IT Support Specialist to join our Information Technology department and assist with day to day IT operations. Successful candidates should be self-starters, effective communicators, and truly care about providing exceptional customer support experiences.

About Us

DealerPolicy is a leader in the emerging Insurtech sector. With its seamless integration into the car buying process, the companys innovative solution enables car-buying customers the opportunity to purchase insurance by connecting them with licensed insurance agents while simultaneously completing the purchase of their new car. The company delivers these benefits through an industry-first combination of partnerships with car dealers, a growing insurance carrier network, and team of licensed insurance advocates.

Daily and Monthly Responsibilities

* Serves as the first point of contact for all IT support related issues; performs remote troubleshooting and assistance to all DealerPolicy staff
* Manage and maintain OS image repository for rapid PC deployment
* Assist with monthly security vulnerability scanning and remediation
* Manage and administer various user accounts for all IT supported business critical systems
* Audit user accounts on a regular basis
* Assist with network/security configurations and monitoring
* Identify and evaluate new products and technologies to improve business workflow and user productivity
* Assist with day to day purchasing activities

Requirements

Requirements and Preferred Qualifications

* Bachelors degree in Computer Science, Information Systems, or equivalent work-related experience
* Proficient understanding of Windows and Mac related Operating Systems. Linux experience preferred, but not necessary
* Strong analytical and problem-solving related skills
* Must be able to communicate technical problems in an easy to understand, straight forward manner
* Strong understanding of cloud offerings such as Microsoft Azure, Microsoft 365, MDM solutions, Afi M365 backup, Azure AD
* On-prem Active Directory administration
* Strong understanding of TCP/IP, DNS, and other related networking tools and concepts
* Familiarity with tools such as LastPass, OneDrive, and TeamViewer
* Ability to resolve hardware related issues; perform hardware diagnostics and assist with hardware replacement(s) as needed
* Strong attention to detail
* Passionate about delighting stakeholders and end users; an exceptional customer support experience is our #1 priority

Benefits

DealerPolicy offers a comprehensive Benefits Package, which includes

* Medical, Dental and Vision Insurance
* Health Savings Account with company match
* FSA, Dependent Care FSA and Commuter pre-tax benefit
* PTO allowance and holidays
* 401(k) plan with company match
* Paid Volunteer Hours

About DealerPolicy

DealerPolicy is the most trusted and complete digital insurance marketplace for automotive retailers and their valued customers. The companys innovative mobile technology enables car-buyers to view multiple insurance quotes and immediately connect with licensed insurance agents to purchase insurance. With an exclusive combination of partnerships among premier automotive retailers and data providers, an industry-best insurance carrier network, and access to DealerPolicy Insurance licensed agents, DealerPolicy is recognized for its place at the forefront of Insurtech. DealerPolicy Insurance is a licensed insurance agency, with licenses to operate in the lower 48 states. For more information, visit [