Loan servicing Professional document Support

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Job description

Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. As part of Freddie Mac's return to the office pilot, all employees, contingent workers and visitors must be fully vaccinated against COVID-19 in order to be on-site unless they have an approved accommodation.Position Overview:Do you love to solve problems and develop innovation solutions? Do you like a different challenge each day?Our Impact:The Loan Servicing Professional position is part of the Single-Family Operations, Investor Reporting team. The primary responsibility is to manage the document execution mailbox, the audit confirmation mailbox and SharePoint locations for tracking of the request. Additional responsibilities will be to monitor Servicer performance and compliance with terms of business; resolve errors with Servicer by deadline and within requested standards of customer service. Audit Servicer P&I and T&I custodial accounts and resolve discrepancies with Servicer. Monitor Servicer reporting, cash flow and credit risk mitigation. Perform sophisticated tasks, handle priority clients (Mega Servicers), and resolve complex issues or requests for waivers from established procedures. Act as liaison to other Freddie Mac departments (e.g., audit, legal, accounting, tax, marketing etc.) as required. Full use and application of standard principles, theories, concepts, and techniques. Provides resolutions to an assortment of problems. You will analyze mortgage data to resolve discrepancies with the request for each process and present insightful recommendations using our latest technology to improve the customer's experience while managing Freddie Mac risk.Your Impact:As a Loan Servicing Professional, each day is different as you interact with business partners and external customers. You will work toward building solid relationships while determining the best solution to each customer's need. You will also support and assist the team with specific projects that align to Investor Reporting and Freddie Mac priorities.Leadership and partnerships are critical as a Loan Servicing Professional. You will apply necessary tools to prioritize and execute tasks, escalate speculative issues, and foster a diverse team culture.Qualifications:Bachelor's Degree in Business or related area of experience5-7 years of relevant work experienceExtensive knowledge of Microsoft Office Suite with emphasis on Excel and PowerPointIntermediate knowledge of the mortgage industryKnowledge of Generally Accepted Accounting PrinciplesProven ability to perform sophisticated analysis and present findings to a wide audienceKeys to Success in this Role:A successful candidate will be able to.Understand the business and eco-system to perform root cause analysis, clearly and professionally present alternative solutions, and illustrate sound judgment.Work in a consistently changing environment and adapt to situations with no prior precedentProactively manage multiple tasks and projects with limited supervision!Collaborate across multiple departments to communicate and resolve issues quicklyCurrent Freddie Mac employees please apply through the internal career site.Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.Time-type:Full timeJob Category:OperationsFLSA Status:Non-Exempt

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