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Renewal Account Manager

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ServiceNow

2021-12-03 07:40:01

Job location Abingdon, Virginia, United States

Job type: fulltime

Job industry: Insurance & Superannuation

Job description

Job Description

WHAT YOU GET TO DO IN THIS ROLE:

* The focus of this Renewals Sales Role is on ServiceNows Service Provider partner ecosystem.
* Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
* Identify customer needs and demonstrate account management capabilities to guide renewal closure.
* Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
* Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
* Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
* Engage customer in conversations around renewal readiness, timing and general customer needs.
* Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
* Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
* Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.
* Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

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