Please scroll down, To apply

VTC/Multimedia Systems Maintenance Specialist

hiring now

Government Tactical Solutions, LLC

2021-12-03 11:30:03

Job location Alexandria, Virginia, United States

Job type: fulltime

Job industry: Trades & Services

Job description

GovTact is looking for a Equipment/Systems Maintenance Technician in Alexandria, VA, responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints as a Senior Equipment Installer. The installer will be part of a maintenance team responsible for the installation, configuration, optimization, and troubleshooting of network, video, and phones services used on a government network.
Responsibilities
Provide support of reported customer incidents supporting network connections, conference room video systems, VoIP phones, and fax printer systems

  • Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences
  • Provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability
  • Conduct integration and configuration of existing VTC hardware, including application of security controls; operations and management support to the network infrastructure that underlies the VTC platform
  • Patch and firmware upgrades, break/fix support and daily operations and management support, including onsite assistance for special events
  • Remote and on-site support of preventive maintenance checks and services
  • Coordination of all Field issues with the network operations center
  • Recording and managing all activities using a ticketing system
  • Documentation and reporting of all associated maintenance activities
  • Develop and provide training to end users on the various systems in use when not supporting meetings
  • Provide recommendations on replacement systems to the system engineering team

Required
Qualifications

  • High School and 5+ years of experience
  • Experience with troubleshooting and equipment repair of VTC equipment (Voice, video, and conference room control equipment)

Preferred

  • Excellent interpersonal skills and demonstrated ability to work well in a team environment
  • Availability to support on call duty for responding to maintenance outages
  • Direct experience with COMSEC material and devices
  • Previous experience supporting a Government and/or Department of Defense customer

- provided by Dice

Inform a friend!

Top