Patient Access Team Lead

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Job description

Job Description

Analysis and Decision Making: Uses decision making processes and tools to analyze situations and make effective decisions. Financial Counseling: Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Insurance Verification: Verifies and enters insurance information and authorization/referral requirements. Leading by Coaching: Uses knowledge of coaching approaches, tools, and techniques to improve individual performance and foster development. Organization Skills: Organizes work to achieve maximum efficiency. Patient Safety - Non-Nursing: Contributes to a safe patient care environment. Problem Solving: Identifies, analyzes, and effectively solves problems. Service Excellence: Provides excellent service by identifying customer needs and fulfilling customer expectations. Workload Management: Manages completion of work assignments based on priority and due dates.

Job Responsibilities

• Analysis and Decision Making:
• Uses decision making processes and tools to analyze situations and make effective decisions.
• Uses structured decision making methods and tools.
• Considers impacts, anticipates barriers/issues and develops a range of alternatives.
• Collaborates with colleagues and other managers/team leaders to solve cross-departmental issues and conflicts.
• Coaches staff/team on analysis and decision making methods and tools.
• Shares lessons learned with staff/team and other departments.

• Financial Counseling:
• Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services.Identifies alternative funding sources and shares with team members.
• Develops/implements monitoring process to ensure that applications and grants are submitted timely, and post-submission follow ups are current.
• Educates and trains others in financial counseling policies and procedures.
• Participates in process improvement activities and makes recommendations for new/revised policies and procedures.

• Insurance Verification:
• Verifies and enters insurance information and authorization/referral requirements.
• Educates/trains others on insurance theory, insurance verification and authorization/referral processes.
• Participates in related process improvement activities and makes suggestions for new or revised policies and procedures.
• Assists others in using online payor systems to complete insurance verification. Serves as a resource to team members for inquiries and issue resolution.

• Leading by Coaching:
• Uses knowledge of coaching approaches, tools, and techniques to improve individual performance and foster development.
• Monitors individual and team progress toward meeting goals and gives specific and timely feedback.
• Encourages staff to identify resources and information needed to accomplish goals.
• Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.

• Organization Skills:
• Organizes work to achieve maximum efficiency.Plans daily and weekly work to meet deadlines and priorities.
• Adapts scheduling to handle changing priorities and to juggle multiple tasks.
• Organizes desk and office space using filing systems, color coded folders and/or other techniques that improve individual efficiency.
• Uses technology effectively as an alternative to meeting (e.g. voicemail, electronic mail, faxing).

• Patient Safety - Non-Nursing:
• Contributes to a safe patient care environment.
• Reports all near misses, accidents, and occurrences for patients, visitors and staff.
• Observes working environment for potential and actual hazards.
• Attends patient safety training and maintains up-do-date safety certifications if required for job.
• Wears photo I.D. badge at chest level at all times and identifies self and role to patients and their families.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
• Demonstrates knowledge of safety policies and procedures relevant to department/position.
• Provides appropriate assistance to/on behalf of patients demonstrating or communicating a need for assistance.

• Problem Solving:
• Identifies, analyzes, and effectively solves problems.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions.
• Facilitates staff and team problem solving sessions using structured problem solving methods and tools. Uses diagnostic tools and techniques to evaluate barriers, alternatives, and resolutions.
• Shares accomplishments in identifying and resolving problems across teams and staff.

• Service Excellence:
• Provides excellent service by identifying customer needs and fulfilling customer expectations.
• Gathers information about a customer complaint in a courteous, professional manner.
• Provides information and assistance regarding complimentary services when scheduling problems occur.
• Conveys customer feedback to all relevant individuals.
• Presents clear and accurate information to customers when providing solutions to an issue.
• Refers difficult issues to senior management.
• Ensures that customer receives courteous treatment throughout the problem solving process.
• Generates alternative solutions that will meet customer needs and expectations.
• Workload Management:
• Manages completion of work assignments based on priority and due dates.
• Anticipates overload and peak work conditions and makes plans/identifies resources to resolve them.
• Leverages all available resources - people, material, information, and technology - to complete work.
• Divides large projects/assignments into phases with projected due dates and resource requirements.
• Manages multiple projects to completion, working by priority and due date of tasks.
  
Education

Additional Requirements

High School or GED

Experience

2 years patient access.

Skills

Advanced communication and computer skills. Proven history of sound decision making, problem solving, and analytical thinking.

About Us

Inova is Northern Virginia's leading nonprofit healthcare provider. Our mission is to provide world-class healthcare - every time, every touch - to each person in every community we have the privilege to serve. Inova's 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.

Safety Always: Learn how we keep our team members and patients

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