Systems Support Engineer I

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Job description

The Systems Support Engineer I is primarily responsible for working on a team at the Red River Service Desk located in Chantilly VA. This position will handle technical support requests directly from customers and collaborate with field engineers and extended teams. The engineer is responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities. Candidates must be energetic, focused and have good communication skills. Candidates also should have a strong motivation to learn new technologies and follow processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. This position will report to a technical Team Lead.

Essential Duties and Responsibilities:

• Experience with desktop operating systems
• Experience with Office365 Administration, included exchange, OneDrive, SharePoint and teams
• Assist with taking inbound client phone calls from the call center and working with these end users to resolve issues.
• Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLA's to achieve performance targets
• Email Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues

• Basic virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
• Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
• High level experience and knowledge of Windows and Mac operating systems
• Basic knowledge of Backup Solutions
• Basic knowledge of troubleshooting Remote Desktop Services and VPN

• Basic understanding of core network components
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• After-hours and weekend support may be requested from time to time and compensated accordingly

Minimum Experience and Certifications

• Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy

• Previous Experience in a fast-paced consulting or MSP environment as plus

Education and Certifications

• Bachelor's degree desired
• Desired certifications: CompTIA A+, Network+, OR Microsoft MCSA certifications, MS Azure Fundamental AZ900, AWS Cloud Practitioner, MS 365 Certified Fundamental MS-900

Additionally, an ideal candidate will possess:

• Strong consulting and communication skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills

Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.

Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California.

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).

COVID Vaccination: Prospective and/or new employees will be required to comply with Red River's COVID vaccination policy (which includes being fully vaccinated to enter a Red River office or attend a Red River event) and, if applicable to the position, government vaccination mandates. Where required, Red River employees must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to applicable vaccination requirements and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more stringent, will take precedence over Red River's vaccination policy. Applicants in need of an exemption due to a sincerely held belief or disability should contact .

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.