Field Service Technician

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Job description

job summary:

Job Title: Field Service Technician

Introduction

This full-time employee is responsible for performing in an unsupervised product installations, services and repair on POS products, in-store systems, retail banking. Accountable for customer satisfaction with the services provided. Services include whole product and/or component advance exchange of equipment, on-premise product & store equipment problem diagnosis, adjustment and/or repair. May also perform product level configuration changes, upgrades and/or modifications to products. Well established documentation and procedures will be provided.

Responsibilities

• Operates in assigned territory.
• Performs repairs and services on products. This includes problem solving with established directions, diagnostics, reference documentation, system tools and service aids in identifying routine problems.
• Performing a basic level of freelance diagnostics and repair but may require occasional assistance from more experienced technicians to carry out difficult product repair.
• Use of established procedures and/or instructions for repetitive and/or routine work.
• Work on tasks individually or as a part of a team and aids less experienced service representatives.
• Maintain adequate van-stock: Ensure inventory accuracy.
• Travel within assigned territory to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.
• Effectively communicates with customers, management, peers, and team members on a timely basis. Builds positive customer relationships with product end-user and/or store management.
• Meet client commitments and minimize disruptions to the client's operation.
• Has a good understanding of and can both articulate & demonstrate to end-user customers POS services.
• Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends.
• Ensure installation activities are accurately documented in accordance within our standard. This includes but is not limited to travel, call, mileage, timecards, and expense reports.

Required Skills

• High School Diploma with 3+ years' related experience, and IT/Technical degree or certificate preferred.
• Must be able to travel 100% of the time. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography.
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies.
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers.
• The ability to operate IT signal components and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.
• Self-motivated and strong work ethic.
• Problem solving and Organizational skills.
• Ability to work long hours as project needs dictate in a physically demanding environment.
• Ability to work varying shifts including overtime and weekends as necessary.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan w/ match
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

location: Charlottesville, Virginia

job type: Permanent

salary: $40,000 - 50,000 per year

work hours: 8am to 5pm

education: High School

responsibilities:

Job Title: Field Service Technician

Introduction

This full-time employee is responsible for performing in an unsupervised product installations, services and repair on POS products, in-store systems, retail banking. Accountable for customer satisfaction with the services provided. Services include whole product and/or component advance exchange of equipment, on-premise product & store equipment problem diagnosis, adjustment and/or repair. May also perform product level configuration changes, upgrades and/or modifications to products. Well established documentation and procedures will be provided.

Responsibilities

• Operates in assigned territory.
• Performs repairs and services on products. This includes problem solving with established directions, diagnostics, reference documentation, system tools and service aids in identifying routine problems.
• Performing a basic level of freelance diagnostics and repair but may require occasional assistance from more experienced technicians to carry out difficult product repair.
• Use of established procedures and/or instructions for repetitive and/or routine work.
• Work on tasks individually or as a part of a team and aids less experienced service representatives.
• Maintain adequate van-stock: Ensure inventory accuracy.
• Travel within assigned territory to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment.
• Effectively communicates with customers, management, peers, and team members on a timely basis. Builds positive customer relationships with product end-user and/or store management.
• Meet client commitments and minimize disruptions to the client's operation.
• Has a good understanding of and can both articulate & demonstrate to end-user customers POS services.
• Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends.
• Ensure installation activities are accurately documented in accordance within our standard. This includes but is not limited to travel, call, mileage, timecards, and expense reports.

Required Skills

• High School Diploma with 3+ years' related experience, and IT/Technical degree or certificate preferred.
• Must be able to travel 100% of the time. May be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography.
• Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies.
• The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters.
• Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner
• Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently
• Must have good written and oral communication skills including tact and diplomacy when facing customers.
• The ability to operate IT signal components and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.
• Self-motivated and strong work ethic.
• Problem solving and Organizational skills.
• Ability to work long hours as project needs dictate in a physically demanding environment.
• Ability to work varying shifts including overtime and weekends as necessary.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan w/ match
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

The essential functions of this role include:

• working in a smok

- provided by Dice