Hotel Front Desk Clerk

Job description

Avid Hotel - Richmond North-Ashland

10261 Washington Highway

Glen Allen, VA 23

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Front Desk Clerk

Each shift is 8 Hours.

(7:00 A.M. - 3:00 P.M.) (3:00 P.M. - 11:00 P.M.)

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

FRONT DESK CLERK DUTIES AND RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Assists in pre-registration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of rooms available, and room rates.

• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Knows the location and types of available rooms as well as the activities and services of the property.

• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

• File room keys ( only for manual room key hotels)

• Knows how to use front office equipment.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

• Follows procedures for issuing and closing safe deposit boxes used by guests.

• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

• Uses proper telephone etiquette.

• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

• Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

• Advise guest of any messages, mail, faxes, etc. received for them.

• Inform guest of the room safe and mini-bar key and room key procedures.

• Issue parking passes/validate valet parking tickets.

• Communicate services and amenities of the hotel to guests.

• Obtain proper identification for tax-exempt guests and attach the form to registration card.

• Direct Bell Person to escort guest and transport their luggage to the room.

• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

• Attends department meetings.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Knows all safety and emergency procedures, Is aware of accident prevention policies.

• Maintains the cleanliness and neatness of the front desk area.

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

• Advise guest of any messages, mail, faxes, etc. received for them.

Requirements

Previous experience in the hospitality field is preferred.

Requires good communication skills, both verbal and written. Require at least 2-3 years of office work experience using office equipment.
Must possess intermediate computer skills.
Ability to spend extended lengths of time viewing a computer screen.

General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
Must be able to stand and exert well-paced ability for up to 8 hours in length.
Previous experience is a plus.

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Front desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location