Senior Director, Design All Inclusive Brands

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Job description

*** The location for this position is virtual/remote ***

The Hilton portfolio of hotels is comprised of 18 industry leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.

What will I be doing:

Reporting to the Vice President of Architecture and Design CALA, you will provide direction and lead the design review and approval process, assist the construction project management functions and support the strategic growth of all All-Inclusive resort properties in the Caribbean and Latin America (CALA) region!

The Senior Director of Design will collaborate and provide support to our multidisciplinary regional and global teams and colleagues including Brand, Development, Architecture and Construction, Engineering, IT, Operations, Food & Beverage, Fitness / Wellness, and others, as well as outside consultants. You will run the implementation of the Brands' vision in due diligence, new development, and Acquisition / PIP/conversion efforts while building new and maintaining current GDS Design Initiatives, Brand Narratives, and Design & Construction Standards. Responsible for the design outcome of all All-Inclusive new construction, conversions, and renovations in CALA.

You will work proactively and collaboratively with both internal and external third-party business partners such as Owners, Operators (both Hilton and Franchise), Developers, and Design and Technical consultants to promote our benefited approach relative to programming, planning, and operational efficiencies. The Design Director will give strategic recommendations to improve the inherent value of the hotel through elevated design, product quality and timely delivery, understanding of the competitive market. These objectives should be seen as part of ongoing training for continued professional development. Global Design Services Initiatives and project-specific work will require moderate business travel.

Project Evaluations, Development & Design:

-Lead the design review and approval process for All-Inclusive resorts within the CALA region, including new construction, renovation, and conversion projects
-Evaluate and provide Brand Alignment and Design recommendations for new construction or conversion opportunities
-Lead the programming, planning, building architecture, and interior design processes
-Guide owners and their consultants, and collaborate with internal partners including Brand, Operations, Architecture and Construction, Development, and other teams
-Help increase each project's potential. Perform Project evaluations and provide design recommendations to optimize the Brand alignment, market positioning, and performance of each property while improving the guests' experience

Global Design Services Direct Support / CAPEX Planning & Execution:

-Provide constant information to the Brands and GDS teams about the All-Inclusive market Best Practices and Trends
-Actively support the development of HWs' All-Inclusive Brand Narrative and Design Guides
-Follow GDS' design review and approval structured process and identify potential opportunities for improvement applied to the All-Inclusive projects
-Lead the evolution and support of the maintenance of the All-Inclusive Brand Narrative and Design Guides, CALA All-Inclusive Design and Construction Standards, Global Key Brand Attribute Matrix, All-Inclusive specific design initiatives, and communication tools
-Collaborate with HW's Operations team with CAPEX planning and execution projects for All-Inclusive projects, providing recommendations, project management support, and leading the design process

Document Review / Process & Project Management:

-Review and assess project documents, including design presentations, FF&E and GC drawings, and/or specification submittals for compliance with GDS and Design and Construction Brand Standards. Issue formal design approval letters, etc.
-Compose written and visual design recommendation documents and issue approvals for publications. Partner with the CALA A&C Team to provide integrated and cohesive recommendations
-Provide mentorship to our owners and GMs for all Managed and Franchised projects or existing properties. Lead collaborative workshops and focus on relationship building

Project and Document Tracking:

-Process all digital and hard copy submittals, perform comprehensive design reviews and maintain an organized project documentation archiving system
-Assist in the communications and follow-up with Brand, Operations, and Development teams to resolve outstanding issues
-Assist with the preparation of presentation documents to Hilton's senior executives and outside constituencies

Position will warrant a combination of the following supportive functions, with the percentage of time performing each function to be solely figured out by the supervisor focusing on both GDS initiatives and professional growth:

-Be an All-Inclusive specialist, knowledgeable of the industry and particular business model, current design trends, and products, as a basis to lead design innovation and help with the development and top positioning of Hilton's All-Inclusive brands
-Keep informed and tour recently completed comp set All-Inclusive resorts, identify new and successful implementations, and prepare reports to review with the Brands, GDS, and other internal teams
-Attend professional All-Inclusive, resort, and Design related events representing Hilton