Account Specialist - Donor Recruitment Team (inside sales support role) - Norfolk

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Job description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

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Job Description:

Are you looking to make a real difference?

The American Red Cross has a full time Account Specialist (inside sales support) position open in our Norfolk office.

In this role, you'll function as a liaison between sponsor groups and donor recruitment staff. Serves as primary inside sales support for assigned Donor Recruitment District and a team of 9 Account Representatives and 1 District Manageri. You will provide software support to assigned district to include confirmation of upcoming blood drives. Produce confidential correspondence and inter-departmental communications, handle incoming calls, distribute incoming and outgoing mail, and coordinate meeting arrangements and regular correspondence with sponsors.

Qualifications -

Associate degree in business, marketing or combination of education and related experience required. Minimum two years of experience in an office setting with extensive customer contact required. Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills. Effective problem-solving skills in managing multiple priorities. A current valid driver's license and good driving record is required.

Responsibilities

1. Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort.
2. Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
3. Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc. Provides review and initiates applicable follow up for the Print Cost Model and exceptions process.
4. Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
5. Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis. Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCBS.

Schedule - full time, Mon-Fri 8a-5p, 40 hours a week.

Pay - around $18-20 an hour

The American Red Cross is a nonprofit organization that offers employees growth and development, team spirit and a comprehensive benefits package inclusive of health and 401K.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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