Executive Claims Specialist - Commercial Property

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Job description

Company Information:

What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:
Our most senior claims position. This position will be the acknowledged technical expert / subject matter expert (SME) within the applicable line of business and be responsible for the resolution of high complexity and high exposure claims. The position will have significant responsibility for decision making and work autonomously within their authority.

Job Responsibilities

• Typically handles complex to high exposure claims.
• Serves as primary contact person and/or claims designee for selected accounts.
• Significant responsibility for decision making and to a high degree works autonomously
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims. Analyzes coverage and communicates coverage positions.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Directs and monitors assignments to experts and outside counsel
• Establishes reserves within authority or makes claim recommendations concerning reserve changes to director
• Negotiates and settles claims either directly or indirectly
• Prepares reports by collecting and summarizing information
• Assist in training and mentoring of more junior claims specialists
• Serves as technical resource and delivers technical training to subordinates and others in the organization.
• Participates in special projects or assists other team members as requested
• Onboards and trains claims colleagues when they join the organization
• Travel to mediations, trials, and conferences as required
• Provides claims marketing services by meeting with external customers as appropriate and accompanying underwriters on business renewal meetings.
• Represents Markel's claims expertise on external panels and industry forums
• May assist managers in monthly quality review audits
• Coordinates loss information for senior business stakeholders and presents during monthly/quarterly business meetings
• Ensures effective vendor and litigation management on claims with a focus on minimizing indemnity exposure and mitigating vendor and legal expense
• Steps in for manager to assume managerial duties when manager or director is unavailable or requires assistance

Education

• Bachelor's degree or equivalent work experience
• JD , advanced degree, or focused technical degree a plus

Certification

• Must have or be eligible to receive claims adjuster license.
• Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or
• I-Lead or other Management Training

Work Experience

• Minimum of 10-15 years of claims handling experience or equivalent combination of education and experience
• Successful completion of 5-8 years as a Senior Claims Specialist

Skill Sets

• Market leading specialist knowledge within the Line of Business
• Expert policy language skills enabling accurate and consistent policy wording interpretation
• Experience in negotiation, mediation and arbitrations
• Experience in conducting technical claims audits and effectively following up on findings
• Ability to manage claims outside of local jurisdiction where appropriate, including understanding of laws and regulations
• Strong senior stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
• Ability to influence claims stakeholders and to effectively direct claims strategy
• Ability to lead within a team environment
• Strong presentation skills
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

Please note:Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week.

"Why work for us?"

Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.