Home Mortgage Foreclosure Manager

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Job description

Description

The Supervisor manages a segment of a division which encompasses several large or more risk intense departments. This individual is responsible for a large or complex section of the company's operations. Conducts problem solving and projects of moderate complexity with little or no direction. May manage employees across multiple sites. Develops, recommends and implements business plans, operational procedures and systems which support the division's long-term, strategic objectives. Develops, recommends, and implements departmental policies and procedures. Ensures staff compliance with these and other banking policies. Creates and maintains a customer focused, risk-averse operating model for areas of responsibility. May have budgetary control as a key accountability. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.

Leadership Accountabilities:

Business Management & Planning: Create, implement, and delivery of operational plans aligned with the business plans and targets. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.

Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: To champion strong customer service attitudes and values.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Ensure processes operate as designed. Key indicators in place to ensure reliable, predictable and stable environment.

Stakeholder Management: Develop and maintain effective working relationships with peer-level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Ensure robust structures are in place to deliver, monitor and review change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Design and recommend resourcing strategy, to identify recruitment requirements. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Reviewed follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Conducts performance reviews and acts upon development needs where appropriate. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).

Qualifications

• Ability to make sound decisions and implement actions


• Knowledge in Foreclosure and Pre-Referral functions


• Knowledge in State, Federal and Investor requirements


• Knowledge in State letters, Breach letters and NOI's


• Superior customer service orientation, advanced analytical and proficient product knowledge.


• Superior ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment.


• Solid knowledge MS Excel


• Solid knowledge PowerPoint/Visio


• Solid knowledge of MS Word


• Superior time management skills


• Superior written and verbal skills


• Strong organization skills


• Strong project management skills


• Strong PC Skills


• Proven experience of successfully delivering services through leading people


• Knowledge of basic project management methodology


• Working knowledge of process improvement techniques and methods


• Wider business knowledge of all other functions within the division.


• Advanced knowledge of corporate policy, laws and regulatory requirements of area of responsibility.


• Excellent problem solving skills

Education:

Bachelor Degree required, Master's Degree preferred

4 + years Financial services/operations environment, 4+ years of leadership/managing people

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8-5

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.