Business Office Manager

---

Job description

Summary: The Business Office Manager is responsible for monitoring and enforcing compliance with Friendship's Business Office policies and procedures, as it relates to Friendship Outpatient and Wellness Services, Inc.

Roles & Responsibilities:

• Obtain Insurance Authorizations for patient therapy sessions, as required
• Complete Insurance Verifications and communicate effectively with clients
• Assist patients in completing the Outpatient Therapy contract
• a. Minimal travel required, at times, to assist patients receiving services at the extension site
• File and maintain financial records as required
• Maintain client rosters for patients treated outside of the primary clinic
• Process copays
• Correctly assign Payer Trees within EMR
• Complete monthly invoices for the Wellness Program
• Enter coding and assist with the end of month close-out procedure
• Process refunds, collections, mailings, and generate bills for Friendship Outpatient and Wellness, Inc.
• Call and remind patients of therapy evaluations
• Prepare new patient hard charts
• Back-up and cover the front Office Assistant position, as needed, during PTO/absences

Essential Functions:

• Maintain accurate payer records by collecting all required information and verifying it regularly
• Timely processing of statements, claims and transactions
• Properly file and maintain records for all transactions in preparation for audits
• Prepare reporting weekly, quarterly, and annually

Other Duties:
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties do not exclude them from the position if the work is similar, related, or is an essential function of the position.

Qualifications:

• Must have excellent attention to detail and organizational skills with the ability to prioritize tasks to ensure deadlines are met
• Ability to communicate effectively with other staff, residents, family members, and providers/vendors
• Strong knowledge of insurance, especially as it pertains to third party payers (Medicare, Medicaid and Managed Care organizations)
• While performing the duties of this job, the employee is regularly required to see and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. May be required to lift or move objects weighing 20 lbs.
• Must be able to read, write, speak and understand the English language

Education & Experience:

• Associate's Degree in business or related field preferred; or 5 years of experience in a medical business office setting
• Minimum of 2 years' experience in insurance billing preferred

Working Conditions:

• Works in office areas as well as throughout the facility.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Works beyond normal working hours, weekends, and holidays and on other shifts/positions as necessary.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• May be subject to handling of and exposure to hazardous chemicals

Safety and Sanitation:
It is the policy of Friendship Retirement Community to provide a safe and healthful work environment for all employees. All employees are expected to comply with safety and health requirements and report a potential hazard to their immediate supervisor.
Should an employee be injured during the performance of his/her duties, it must be reported to his/her supervisor or the Occupational Health Department, regardless of how minor the injury may be.
Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.