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Quality Assurance Manager (Non Technical)

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City Lending Inc

2021-12-03 07:34:35

Job location Vienna, Virginia, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

SUMMARY


City Lending Inc, a direct mortgage lender headquartered in the DC metro area, is seeking to fill the critical role of Quality Assurance Manager. The Quality Assurance Manager is responsible for overall development, implementation, and maintenance of the organizations Quality Management System (QMS).


QUALITY ASSAURANCE MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop and maintain processes and procedures for all critical functions within the organization.
  • Ensure that the organizations Quality Assurance Management System conforms to customer, internal, ISO 9001, ISO/IEC 27001: 2013, and regulatory/legal requirements.
  • Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organizations products.
  • Lead a team of Quality, auditors, analysts, and technicians.
  • Work with customers, employees, contractors, and outsourcing firms to develop product/service requirements.
  • Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.
  • Conduct periodic management review meetings.
  • Ensure evaluation of, and reporting on, vendor quality systems.
  • Keep up on standards, regulations/laws, issues, and news with respect to product (service) quality.
  • Ensure that company policy is transcribed in English and Spanish.

Required Experience

  • 5+ years of experience in Quality Assurance/Quality Control.
  • Proven ability to lead and influence a diverse team of senior management.
  • Excellent communication skills (verbal and written)
  • Ability to train/coach staff at all levels in quality assurance/management.
  • Must have strong organizational, analytical, problem solving, and management skills.
  • Experience with MS-Office (especially Excel, Word) is needed.
  • Project management (Asana) experience is a plus.
  • Experience working within a mortgage or financial services environment strongly preferred.

EDUCATION

Bachelors degree in Finance or Quality preferred
Current CQA or similar certification is preferred.

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