H&M Retail Department Manager

---

Job description

Job Description

TITLE:Department Manager

FUNCTION:Sales

DEPARTMENT:Store

REPORTS TO:Store Manager

DIRECT REPORTS:Department Supervisor, Sales Advisor(s)

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.

JOB RESPONSIBILITY INCLUDING BUT NOT LIMITED TO

PEOPLE

* Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
* Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
* Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
* Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

COMMERCIALITY

* Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
* Proactively ensure your team has knowledge on all product, campaign,
* promotion, display guidelines and merchandise information
* Ensure garment presentation, garment level and visual standards within the department are presented according to H&Ms expectations
* Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

OPERATIONS

* Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
* Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
* Responsible for knowledge and completion of cash office operational functions
* Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
* May be assigned overall store responsibility in absence of Store Manager

CUSTOMER SERVICE

* Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

FINANCIAL ACCOUNTABILITY

* Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
* Accurately record sales and worked hour figures