Business Systems Analyst

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Job description

Position Overview

The Business Systems Analyst (BSA) is responsible for supporting all of the system and process needs of specific user groups within Zones, such as Sales, Ecommerce, Procurement, Logistics, etc. The position focuses on developing a complete understanding of the end-user's business needs and designing system solutions to effectively support those business processes. The BSA serves as the primary liaison between the business users and the development teams.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Business Systems Analyst, you will be responsible for the following day to day activities:

* Deliver solutions that improve business functions for Zones
* Provide product ownership for application development/enhancements/fixes requested by an assigned business area
* Develop business requirements and functional specifications
* Build / Contribute to the construction and delivery of IT roadmaps for the assigned business/functional area
* Create and maintain constructive, positive partnerships between MIS and assigned business/functional areas
* Fully understand the business processes of users in the areas of responsibility
* Provide application and Subject Matter Expert (SME) support
* Manage and resolve support issues and escalations as assigned
* Ensure root causes are identified and appropriately communicated and documented

We are seeking candidates with the following experience and skills:

Education:

* BA/BS in Computer Science, Business, or a related field

Required Experience:

* 4+ years required of experience in business systems analysis, data analysis, systems functional analysis, and business case development supporting a sales organization
* Strong technical, analytical and problem-solving skills
* Excellent oral and written communication skills
* Ability to manage multiple projects, users, systems, and deadlines
* Team player
* Proactive problem solver

Technology Focus & Requirements

* Experience with Tier 1 CRM Enterprise Applications, Microsoft Dynamics CRM preferred

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!