Senior Managed Services Consultant

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Job description

Overview:
You:

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Us:

Apptio is the CIO's business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM). Our TBM solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.

#LI-Remote

Responsibilities:
What we want you to do:

Gather functional and business requirements from client and translate into a functional hosted solution design, which meets customer needs and provides maximum value.

Exhibit professional demeanor while communicating with customers and peers.

Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications.

Exhibit humility while interacting with team members in the organization. Show eagerness to contribute to organizational values.

Demonstrate passion for continued success of our customers; fortitude and perseverance in challenging situations.

Be a fast learner and take ownership of knowledge gaps.

Actively contribute ideas based on previous experience, share perspectives relating to existing situations.

Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Work with product management and development organizations to channel client feedback and solutions into future releases of the Apptio product suite.

Work with content management to channel commonalities across customers into best practices processes & product delivered templates.

Qualifications:
Basic Qualifications:

7+ years of experience in as business analyst, consulting or technical analyst role

2+ years of Apptio or ITFM technical and consulting experience

Customer facing experience in system implementation

Bachelor degree in Engineering, Computer Science, MIS, Finance or equivalent experience

Desired Qualifications:

General

Ability to demonstrate experience with data analysis and data manipulation.

Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance.

Experience with Excel, SQL

Team player with solid communication and presentation skills.

Competent with packaged and SaaS application software implementation practices.

High-level knowledge of enterprise IT organizational, business and technical environments.

Client-focused attitude - a customer advocate.

Consulting experience in enterprise systems implementations

Ability to breakdown complex information to simple solution requirements

Business Domain Focus

Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.

Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development / support

Technical Domain Focus

Experience with data analysis and relational databases.

Skilled at working with large data sets, quickly detecting and resolving data-related issues.

Skilled at completing technical design via iterative mockups.

Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.

Executive report and dashboard design, SQL / SSRS, KPI's, Tableau etc.

Training / certification in ITIL or equivalent