Service Manager

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Job description

Brim operates six New Holland agricultural and construction equipment dealerships in Oregon and Washington. For 55 years, Brim has provided sales, as well as parts, service and rental support to agricultural and construction industries in the Pacific Northwest. The Brim equipment offering includes top quality brands like New Holland, JCB, Yanmar, Bad Boy, Landmaster, Diamond Mowers, Woods Equipment, Snorkel and Xtreme Manufacturing. Our Rental Department provides a large variety of equipment for all clientele from the hobby farmer to large construction and everything in between.Brim is a family-owned business that fosters individual growth, rewards performance and has experienced great employee retention and growth. We recognize that employees are our greatest asset. We are active in the agricultural communities where our dealerships are located, including participation and support for FFA programs and Agricultural Fairs.We have continued to grow over the years. If you are looking for a solid career, consider growing with us!Job DescriptionSeeking an Service Manager to provide excellent customer service and technical support. The goal is to keep the Service Department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention.ResponsibilitiesWork with customers on equipment repairs and repair estimatesProvide customer satisfaction by serving in a professional, speedy, and efficient mannerManage technicians and work flow in a professional mannerProcess work ordersProcess warranty claimsKeep accurate records and document customer service actionsRecruit, mentor and develop technicians and nurture an environment where they can excel through encouragement and empowermentMarket service sales to grow service departmentMaintain and update computer diagnostic equipmentWork well with other departments to grow the dealershipMaintain and provide a safe work environmentAssist in budgeting and expense controlQualificationsComputer skills with working knowledge of service software and toolsKnowledge of latest technology including computer diagnostic equipment and Precision GPSAbility to think strategically and leadStrong communication skillsCustomer service orientedAdditional knowledge of tractors, compact construction equipment and telehandlers is a plusWrite clear parts requisitions, service write ups, and customer estimatesBenefitsA generous benefit package including medical insurance, paid personal time off, holiday pay and matching retirement account.Candidates selected for hire must be able to pass a pre- employment drug screen and background checkJob Type: Full-timePay: $28.00 - $36.00 per hourBenefits:Dental insuranceHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planSchedule:Monday to FridayWeekend availabilityWork Location: One location