Patient Care Coordinator I

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Job description

Overview:
Overview

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children's, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.

We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.

We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.

We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.

We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.

We are responsible: Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

The Patient Care Coordinator I/ Scheduler is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

Responsibilities:
Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA.

Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinician review.

Schedules and coordinates patients' appointments.

Collects and enters patient demographic and insurance information and enter into registration databases.

Assists with the financial clearance process as necessary.

Receives and responds to patient feedback.

Responds to other patient requests as appropriate.

Distributes work to the Program Assistant II and/or Patient Care Coordinator Assistant as appropriate.

Qualifications:
REQUIRED:

High school graudate or equivalent

Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands with commitment to detail

Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner

Demonstrated customer service skills with ability to empathize with patients and their families and have difficult conversations regarding scheduling and financial matters.

Proficient in the use of word processing (MS Word), email and data entry in a Windows-based environment

Ability to solve complex problems and meet patient needs

Ability to work in a high pressure, deadline oriented and complex health care environment

Ability to review work to identify and eliminate errors and omissions

PREFERRED:

Bachelor's degree (BA or BS)

Minimum of 2 years of experience in a patient care setting preferred

Experience with Epic or other scheduling and registration software

Knowledge of CPT, ICD-10 and medical terminology

Knowledge of related State and Federal insurance programs.

SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.

Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.

Our Commitment to Diversity:
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at (url removed) or by calling (phone number removed).