Sales & Distribution Specialist - Full Time

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Job description

Overview:
We are looking to add two (2) new team members to our Sales & Distribution team. Our new team members will share our customer service mindset and will provide an excellent customer experience for all our patrons who visit our RideStore.

If you are:

Customer focused - Demonstrates a genuine desire to help and provide an outstanding customer experience

Problem solver - Identifies issues/concerns and enjoys finding resolutions

Active listener- Listens intently to understand the question and provide a confident response

Collaborator - Enjoys working with co-workers across different functional areas

Proactive - identifies process improvement opportunities with a focus on the customer's experience

Professional and tactful - able to respond to and deescalate difficult situations

…then this is the job for you!

At Community Transit we believe our people are our strength and we invest in them. We strongly support a work-life balance, and you will benefit from professional opportunities, career growth, and training.

Essential Duties:
Responsible for over-the-counter retail, telephone, online and mail order sales of electronic fare media, transit passes, tickets and permits. Processes requests for refunds. Maintains sales logs, files and inventory records. Prepares daily cash sales reports and reconciles cash drawer. Receives, tracks and processes for disposition lost and found articles; responds to customer inquiries regarding lost items.

Provides service to customers calling the ORCA regional call center including product sales, troubleshooting, and general information for Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit, and Washington State Ferries.

Sets up distribution route. Determines placement of materials within outlet. Determines outlet allocation and monitors usage. Assists in design of kiosks and racks. Responsible for distributing, in person or by mail, consumer information and marketing materials to distribution outlets (internal and external) as assigned by lead or supervisor.

Stocks and warehouses consumer information, and marketing materials, ensuring proper storage and security. Maintains and records weekly inventory of stock in order to ensure adequate stock for the corporation and distribution outlets. Advises lead or supervisor of stock requirements.

Provides friendly, accurate, detailed and timely responses to telephone inquiries from the general public for route and schedule information, fares, bus stop locations, transfer points and service or other changes as a result of construction, weather conditions or community events for Community Transit, Everett Transit, Pierce Transit, King County Metro, and Sound Transit. Provides information about Community Transit's operational policy, procedures and general transit practices. Responds to customer requests for information on fares, schedules, agency operations, policies and procedures and other transit services. Diffuses angry customer situations. Assists in customer complaint follow-ups, lost and found inquiries, and preparing customer mailings. Connects customers to the appropriate departments within the corporation in accordance with office policy and procedure.

Enters and retrieves data utilizing a personal computer to record and monitor customer comments and responses for customer complaints, telephone system reports, departmental monthly reports, and other reports as required. Quickly and accurately documents customer information from the general public regarding complaints, service requests, commendations, surveys and general transit inquiries.

Assists Sales and Distribution Lead and Assistant Manager with clerical and administrative tasks.
Performs other duties of a similar nature or level.

Requirements:
Minimum Qualifications

Two years of customer service experience.

Must have and maintain a valid Washington State driver's license and good driving record.

Willing and able to fill work shifts with very short notice, including weekdays, nights, weekends and holidays. Available to work overtime if needed.

Stable work history.

Ability to maintain regular and reliable attendance.

Entry Requirements for: Knowledge and Skills

Qualification to enter this position requires knowledge of the following:

Customer relations/service principles and practices.

Qualification to enter this position requires skill in:

Providing effective, courteous and professional customer service under stressful conditions and for diverse groups of individuals.

Effective written, verbal, and interpersonal communication skills.

Time management skills.

General math and money handling.

Proficient Performance Requirements for Knowledge and Skills

Qualification to fulfill the full range of this position's duties requires the following knowledge, which may be gained or further developed after entering the job:

Community Transit service areas, policies and procedures regarding transit fares, transfers, organization and pass/ticket/permit sales.

Inventory and record keeping techniques and principles.

Public transit.

Automatic Call Distribution System, basic call management.

Qualification to fulfill the full range of this position's duties requires the following skills, which may be gained or further developed after entering the job:

Operating a cash register, point of sales PC, calculator and other office machines.

Computer data entry and retrieval and database management techniques within a Windows environment (including Word and Excel.)

Records maintenance and transaction recording.

Reading maps, schedules and small print materials.

Application and Selection Process:

Employees must be fully vaccinated against COVID-19 or be granted an accommodation as a condition of employment.

On-line applications only.

Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.

All new Community Transit employees must be fully vaccinated against COVID-19 within 60 days of hire or be granted an accommodation as outlined in our policy. Effective January 1, 2022, all new employees must provide proof of fully vaccinated status on or before their first workday. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. This includes maintaining any booster dose within 60 days of being eligible, as authorized by the FDA.

Employees or applicants may make accommodation requests based on a medical disability or for sincerely held religious beliefs. Provided the accommodation is reasonable and does not create an undue hardship for Community Transit and/or pose a direct threat to the health or safety of others in the workplace and/or to the requesting employee. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for accommodation. This directive applies to all employees of Community Transit. If you want more information regarding our Vaccine Policy, please contact Employee Engagement at (phone number removed) to speak with a representative

If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Employee Engagement Recruiter know as your eligibility for this position will be affected.

Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA/M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.