Change Management Consultant

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Job description

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

COVID-19 Vaccination Policy:

On September 9, President Joe Biden issued an executive order requiring the vaccination of employees at federal contractors. Premera Blue Cross, as a health plan within the federal employee benefits program, is designated as a federal contractor. Premera has implemented a new requirement for all employees, including telecommuters, to either show proof of being fully vaccinated from COVID-19 or have an approved medical or religious accommodation (based on a disability/medical condition or sincerely held religious belief), by January 1, 2022. From the onset of the pandemic, Premera has remained committed to the health and well-being of our employees, customers and communities.

As a new employee you will be required to show proof of being fully vaccinated or submit for an accommodation within your first five days of employment.

As a Change Management Consultant in Human Resources, you will play a key role in helping change-initiative projects meet business, schedule, and budget objectives. With strong focus on the people side of change, you will be responsible for creating and implementing change management strategies that maximize employee engagement. Your work will help facilitate employee adoption of change across the organization.

What you'll do

* Apply a scalable and structured change management approach to support the people-side of change, including base-lining of change readiness
* Utilize knowledge of situational awareness to develop change management strategies based on the groups impacted
* Identify potential people-side risks, anticipated points of resistance, and develop specific plans to mitigate or address these concerns
* Develop a set of actionable and targeted change management plans and tools (i.e., communication plan, sponsor roadmap, coaching plan, business readiness, training plan, resistance management plan) while considering adoption, reinforcement and celebration
* Evaluate effectiveness of change efforts, identify performance gaps, work to develop and implement interventions when needed, and capture and apply lessons learned to achieve continuous improvement
* Coordinate with project teams to integrate change management activities into the overall project plan
* Coordinate with other Premera departments and leaders to leverage expertise in support of change and adoption efforts
* Work with cross-functional business partners to ensure consistency throughout the adoption program lifecycle and share common understanding of business impacts as a result of system and process transformation
* Work though others, at all levels of the organization, to ensure success of changes including:
* Coach senior leaders and executives in how they fulfill the role of change sponsor
* Provide support and coaching to HR Business Partners, Learning & Development Consultants and managers as they lead their direct reports through transitions
* Support project teams by integrating change management activities into project plans

What you'll bring

* Bachelor's degree or 4 years' work experience (Required)
* 8 years of progressively more responsible professional experience including:
* 5 years managing change efforts using change management principles and methodologies (Required)

* Experience and knowledge of change management principles and methodologies such as AIM, John Kotter's 8-step process, Kurt Lewin's 3 stage model and PROSCI's ADKAR Model (Preferred)
* Certification in change management methodologies (Preferred)
* Familiarity with lean practices (Preferred)

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What we offer

* Medical, vision and dental coverage
* Life and disability insurance
* Retirement programs (401K employer match and pension plan)
* Wellness incentives, onsite services, a discount program and more
* Tuition assistance for undergraduate and graduate degrees
* Generous Paid Time Off to reenergize
* Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at or via phone at .