Principal Technical Program Manager, SRE

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Job description

About the team
Are you interested in operating complex environments visited by hundreds of millions of unique monthly users? Passionate about operational excellence and raising the bar on service availability and customer experience? We believe Big and Operate with Excellence and are constantly building innovative, scalable, technology to propel the future of the real estate. The Core Technology team owns services that support all Zillow business units including Zillow Offers, Zillow Home Loans, Premier Agent, and Rentals. Come join our team!

About the role
As Technical Program Manager, you will be responsible for the execution and success of multiple programs that are critical to the SRE organization's strategy as we work to build the systems and infrastructure that power "Zillow 2.0." Responsibilities include but are not limited to:

• Guide technical architecture discussions/decisions.
• Develop detailed technical project plans and complete the plan until completion.
• Assess risks, anticipate bottlenecks, provide escalation management, balance business needs versus technical constraints and encourage risk-taking behavior to improve business benefit
• Document and maintain standard/efficient processes, automating as much as possible.
• Be accountable, through working with cross-functional project teams, for implementing and delivering on OKRs and timelines while focusing on company objectives
• Maintain and report on project statuses, identify risks and gaps, and seek opportunities to optimize timely delivery of projects
• Maintain and publish a variety of other SRE metrics
• Collaborate with teams from across the company on ZG-wide programs
• Influence, lead, and drive issues to resolution
• Collaborate with external & internal stakeholders (Product, ProdOps, CloudArc, etc) to capture business requirements and define objectives

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In Colorado, the standard pay range for this role is $138,600.00 - $221,400.00 Annually. This range is specific to Colorado and may not be applicable to other locations.

Who you are

• 8+ years of Technical Program Management experience with related technologies, including leading significant cross-functional projects in mid-size or large companies
• 4+ years of hands-on experience building software solutions within current industry standard technologies
• A first-hand solid understanding of current web development technologies and service-oriented architecture
• Outstanding oral and written communication skills, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks
• Strong business and technical vision (and the ability to communicate that vision clearly)
• Ability to balance multiple contending priorities in a fast-paced environment
• A deep understanding of software development in a team, and a track record of shipping software on time

Preferred:

• PMP or Project Management Certification
• Familiarity with building large scale solutions across many integrated and distributed systems, with great availability, performance, and security

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us
Zillow is reimagining real estate to make it easier to unlock life's next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it - and no matter what job you're in, you will play a critical role in making this vision a reality.

At Zillow, we're powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits . But don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune's 100 Best Companies to Work For® List 2021 Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC's Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at .

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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