Business Analyst

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Job description

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined. American Family Insurance is driven by our customers and employees. That's why we provide more than just a job we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams: Job ID: R25314 Business Analyst (Open). Compensation may vary based on the job level and your geographic work location. Compensation Minimum: Compensation Maximum: Summary: The Business Analyst is responsible for engaging with business subject matter experts and process owners to understand business issues and elicit, analyze, and validate business requirements for automation projects that are medium in size and/or moderate in complexity. Develops consistent, complete, correct, and operationally defined functional and non-functional requirements that are used by I/S project managers, architects, designers, developers and testers to deliver the business solution. Works with the business, developers, and other team members to resolve inconsistencies and inadequacies in requirements. Stays connected to the project for the entire software development lifecycle in order to manage the verification and fulfillment of all requirements. Completes activities according to business analysis center of excellence best practices, standard operating procedures, and team member guidance, consistently meeting quality standards and striving to add value in each activity. Job Description: Primary Accountabilities Requirements Elicitation and Documentation (20%): Participates with the business in the creation/completion of project charters for automation projects. Gains an understanding of the business problem and helps define the problem. Validates project scope and leverages validated scope to maintain project focus. Determines how to capture and document requirements based on the development methodology used for the business system. Meets with stakeholders, subject matter experts, process owners and users to elicit and document needs, expectations, constraints and external interfaces using various methods (e.g., brainstorming, document analysis, facilitated meetings, focus groups, interface analysis, interviews, observation, prototyping, requirements workshops, reverse engineering, survey questionnaire). Asks the right questions to surface essential requirements information. Defines constraints for verification and validation. Builds consensus among stakeholder group regarding the true business issue and requirements. Develops the business requirements by translating the needs, expectations, constraints and interfaces into a format understandable to both clients and technologists. Completes activities according to best practices, standard operating procedures, and team member guidance, consistently meeting quality standards and striving to add value in each activity. Solution Requirements (20%): Develops requirements for solution and solution component design. Derives requirements that result from architectural/design decisions. Defines quality attributes, constraints and other non-functional requirements. Collaborates with developers and business subject matter experts to analyze requirements and design tradeoffs and priorities. Establishes and maintain relationship between requirements for consideration during change management and requirements allocation. Allocates solution component requirements. Documents relationship among allocated requirements. Identifies and develops requirements for interfaces. Acts as a knowledge source for architects, developers and testers. Requirements Analysis and Validation (20%): Evaluates information gathered from multiple sources, reconciles conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Analyzes requirements to determine whether they satisfy the objectives of higher level requirements. Analyzes requirements to ensure that they are complete, feasible, realizable and verifiable. Identifies key requirements that have a strong influence on cost, schedule, functionality, risk, or performance. Represents requirements textually as well as via visual models and graphical form, in order to communicate the requirements effectively to the required audience. Analyzes operational concepts and scenarios to refine the business needs, constraints, and interfaces and to discover new requirements. Defect and Requirements Management and Communication (20%): Establishes criteria for evaluation and acceptance of requirements. Obtains commitment to the requirements from the project participants, including the elicitation of requirements prioritization. Manages requirements scope. Manages requirement changes as they evolve during the project. Maintains traceability from requirements through testing. Identifies project work and requirements inconsistencies. Assesses change requests as either expanded scope or missed requirements and places them in the change control process. Application Testing Planning and Defect Tracking (10%): Collaborates with testing lead to develop requirements-based testing considerations and strategies that will validate resolution of the business problem and realization of business requirements. Manages defects by assessing their disposition and assigning them to the appropriate process for resolution. Business Analysis Planning and Monitoring (5%): Builds trustworthy business relationships with stakeholders and business management. Resolves problems as needed to ensure that clients receive prompt and efficient service. Maintains awareness of technology trends and vendor applications in the market. Identifies stakeholders and plans communications with those stakeholders. Defines roles and responsibilities of stakeholders in the business analysis effort. Develops estimates for business analysis tasks. Plans how requirements will be approached, traced, and prioritized. Remains an active participant on assigned projects all the way to closure. Business Analysis Center of Excellence (5%): Participates in the establishment and implementation of a standard set of operating procedures for effective requirements engineering, including use and continuous improvement of a requirements process. Participates in creating recommendations for tools and processes to improve the effectiveness and efficiency of all Business Analysts. Implements ways to reuse requirements across projects. Participates in peer reviews to assure ongoing consistency in requirements work product. Assists in determining the metrics for monitoring business analysis work. Mentors less experienced business analysts to drive consistency and growth within the COE. Specialized Knowledge and Skills Requirements: Demonstrated experience providing customer-driven solutions, support or service. Basic knowledge and understanding of system architecture and system engineering processes and procedures. Basic knowledge and understanding of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools. Demonstrated experience analyzing and defining technical SDLC requirements for small to medium IT projects using a variety of graphical and textual techniques. Demonstrated experience consulting on the development of test strategies and plans for small to medium IT projects. Demonstrated experience using facilitation and interview techniques to elicit and document requirements. Demonstrated experience with modeling techniques/tools used to convey and gain agreement regarding requirements. Solid knowledge and understanding of system development life cycle (SDLC) methodologies. (e.g. Waterfall, Iterative, Agile). Solid knowledge of general business operations, objectives, and strategies. Travel Requirements: This position requires travel up to 5% of the time: Additional Job Information: When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Stay connected: Join Our Enterprise Talent Community !.