Business Analyst

At Grange Insurance Association we encourage our people to have fun in their careers and find new ways to do their work that supports the customer and agent experience. A Business Analyst (BA) at Grange serves as the liaison between internal business customers and the rest of IT, providing council and innovation on new initiatives or changes to existing systems. Development of concepts, quantification of requirements, research on alternatives, recommendations for management are all part of the role. BAs may work on large, singularly focused projects under a PM or be assigned to work on multiple small to mid-size projects simultaneously, including providing project leadership at times. Our culture allows for a variety of responsibilities and can pull a BA into distributed computing, web and business intelligence efforts, keeping work challenging.

This opportunity will be based out of Seattle and will offer flexible work arrangements.

Think you have what it takes to be a collaborative, forward-thinking Grange team member? Below is a snapshot of what you'd be responsible for:

• Works with business customers to understand existing processes and problems as well as new requirements and then applies knowledge of the application suite to develop improved processes and system specifications.
• Builds an understanding of data sources available and works with business partners to develop information solutions that advance customer activities. Work can include report development, exposure of additional data in workflows, application of business rules based on data requirements and introduction of new data elements to existing systems and databases.
• Prepares content to help customers make sound decisions - e.g. workflow diagrams, data analysis summaries, cost benefit/ROI assessments, process maps.
• Plans and prepares documentation, diagrams and instructional material to reflect functionality of systems for other analysts as well as end users.
• Brings a continuous improvement mentality and sense of curiosity to daily activities.
• Proposes alternatives and recommendations to management regarding course of action which best meet the organization's goals.
• Transitions effectively between business and technical perspectives, providing customers with explanations relevant to them.
• Formulates business and technical solutions to system issues.
• Prepares functional test plans and participates in Quality Assurance activities as needed.
• Applies appropriate project management skills to progress work, prepare time and cost estimates, and coordinate the work of others as needed.

Experience we're looking for:

• Bachelors degree in business, technology or a related field; or equivalent experience.
• 3+ years' experience as a Business Analyst.
• 2+ years' experience in the P&C industry.
• Demonstrable skills in requirements development, quality assurance, project leadership and data analysis.
• An ability to handle multiple, simultaneous responsibilities in a fast paced environment.
• Effective research and negotiation skills.
• Driven by creativity, curiosity and a desire for accuracy.
• Strong communication skills including interpersonal, verbal and written.
• A willingness to step outside primary responsibilities to contribute to the team.
• Experience on multiple technology platforms and with a variety of data structures.
• Skilled in Microsoft Office products and project management tools.
• Focused on providing outstanding customer service.

PREFERRED:

• Experience in the P&C industry
• Commercial Lines knowledge
• Billing system knowledge
• Experience with print production
• Background in Agile methodologies
• BA and/or QA certification(s)
• Project Management experience