Business Systems Analyst

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Job description

SUMMARY

The Business Systems Analyst (BSA) is responsible for identifying opportunities for improving services and products to BECU members and employees using technology and process improvements. The BSA leverages the functionality of applications, management of vendor relationships and maintenance of a professional working relationship with the end user of the applications. The BSA acts as a liaison between business units and IT departments to translate business needs and objectives into technology solutions.

RESPONSIBILITIES

• Perform all responsibilities in accordance with BECU Competencies, compliance, training, regulatory and Information Protection requirements.

• Contribute to the process and create a product/program's business case, lead identifying business value and outcomes and propose viable technology solutions with a focus on reducing technical debt, satisfying regulatory compliance and delivering business features and functional demands.

• Work with the Product Owner, business partners, decision makers and end users to define and document roadmap and sprint-level goals, requirements, user stories and outcomes. Take the lead to elicit, document, and communicate business and user requirements and functional specifications through coordinated workshops, creating use cases and process models.

• In conjunction with the Product Owner, manage Sprint Backlog, story creation, and refinement. Support team in Sprint Execution through the entire lifecycle.

• Analyze and refine requirements and acceptance criteria for all sizes of programs/products.

• Create and manage interface designs, prototypes, data flow diagrams and system models.

• Translate functional and non-functional specifications for internal and external software requirements. Assist in managing applicable vendor relationships and coordination of vendor deliverable.

• Work with other technology and business-related experts to address Product, business, technical and infrastructure needs.

• Oversee test plan and refinement of technical solutions and support testing by facilitating resolution of identified bugs.

• Manage the installation of application patches, configuration as needed for software enablement, releases and enhancements on development, test, disaster recovery and production systems, following IT Change Control guidelines, and develop disaster recovery plans for applications/services. This includes in house, third party, SaaS and PaaS solutions.

• Support business units in documenting and prioritizing business partners' objectives within their align roadmaps.

• Lead their delivery team with activities to identify people, process and system impacts of business objectives for all sizes of products/programs.

• Create and manage technical user manuals, system configuration documentation and other technical reports for all sizes of products/programs.

• Lead product operational lifecycle, such as application administration support, coordinating the development and maintenance of manuals/procedures, troubleshooting and maintaining application upgrade and life-cycle activity roadmaps. Includes monitoring performance, discovering variances and proposing necessary changes.

• Manage communication between end users, vendors and IT departments to resolve production and development environment problems.

• Be familiar with security practices and ensure Cyber Security practices and policies are managed within their program portfolio.

• Consult, design, implement and provide solution efficiencies to ensure systems meet all data privacy, compliance and regulatory requirements.

• Create and iterate technical documentation consistent with software changes.

• Proactively configure systems based on business drivers and day-to-day systems optimization.

• Perform technical walk-throughs and demos with development and business stakeholders.

• Mentor less experienced team members of systems, configurations and tool suite.

• Perform additional duties, as assigned.

QUALIFICATIONS

• Bachelor's degree in a technical/related discipline required, or equivalent work or education related experience. Advanced degree preferred.

• Minimum five years of experience working with business software applications required.

• Demonstrated understanding of theory and usage of Cloud Computing required.

• Strong with multiple change approaches from Agile, Lean, TDD, Waterfall, etc. and understand the proper use and application of each approach required.

• Demonstrated capability of supporting and delivering the full system development life cycle and its various phases (including user story creation, test planning, test execution, CICD pipeline support, production implementation and break-fix production issue resolution) required.

• Demonstrated skills with SQL and/or various relational database concepts and languages required, including multiple methods for analyzing, reporting and validating data at the source (i.e. SQL queries) required.

• Proven ability to manage solutions delivered in multiple programming languages and technical environments required.

• Demonstrated understanding of software engineering vocabulary and data architecture; including experience working with Azure DevOps, JIRA or other Agile development team tools required.

• Excellent troubleshooting and problem-solving skills to identify problems from a functional perspective, specifically when supporting end-user testing and training required. Includes experience using such tools as Splunk, AppDynamics, etc.

• Demonstrated experienced with multiple methods for creating and communicating strong business cases, including financial analysis, strategic alignment and risk analysis required.

• Ability to plan, organize, schedule and implement projects and in accordance with BECU and industry project management methodologies.

• Ability to remain informed about the events, trends and developments which affect your role, business area(s) and the Information Technology industry.

• Proficient verbal and written skills to effectively communicate.

• Be available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response.

• Full-time hours required, with additional hours as necessary.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.