CLIENT TEAM LEADER

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Job description

Summary

Client Team Leader

At our Company, we grow People, Brands, and Businesses! We are seeking an experienced Client Team Leader with great customer service and team building skills to develop business solutions for key national accounts in the CPG industry. The Client Team Leader will establish metrics for business initiatives to demonstrate areas for improvement and success. The ideal candidate will coordinate all interaction with the Company's operating divisions to maximize client sales and income growth while growing the business and reducing costs. Our firm works with many high-profile clients across the consumer packaged goods industry.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off

Responsibilities:

Maximize all available client bonuses by assuring all company operating divisions understand and achieve their individual incentive targets.
Work with Clients to set Key Performance Indicators (KPI) across all areas of responsibility.
Develop and maintain client scorecards to measure sales, KPI's, income, and other company value-added services.
Identify and prioritize commission opportunities across both front and back-end client activities.
Assist market and customer business teams with the development of sales presentations for key customer opportunities and business building ideas.
Utilize syndicated data (i.e. Nielsen, IRI, Spectra, and other forms of available demographic information), as well as internal company tools such as for retail reporting.

Qualifications:

Bachelor's Degree required or equivalent experience
10+ years of experience in sales and marketing, Trade Marketing, consumer packaged goods, or food brokerage organization
Experience working with Vice President of Sales level and above positions
Experience in Sales at HQ Level, Brand Management, Customer Management, Category Management and Shopper Marketing
Proven track record in client development, people development, and customer satisfaction
Excellent written communication and verbal communication skills
Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Client Team Leader is responsible for developing and leading consultative business relationships at all levels with National Clients. The Client Team Leader will proactively develop and communicate strategies designed to accomplish specific goals while influencing execution necessary to achieve objectives. As a part of that process, the Client Team Leader will establish metrics evaluating specific initiatives on business company covers and scorecard results to display areas for improvement and success. This position exists to provide value and create efficiencies by proactively working with all business teams to identify opportunities and create innovative solutions. The Client Team Leader coordinates all interaction with company operating divisions to maximize client sales and income growth while growing the business and reducing costs.

Essential Job Duties and Responsibilities

Revenue Budget Achievement

Achieve client sales goals and MPC commission budget by ensuring all Clients' brand marketing and Customer strategies are implemented.
Maximize all available client bonus's by assuring all company operating divisions understand and achieve their individual incentive targets

Client KPI's Achievement

Work with Clients to set KPI's across all areas of responsibility
Communicate and measure all KPI performance down to the BDM level - identify opportunities and possible solutions

Scorecards

Develop and maintain client scorecards to measure sales, KPI's, income, and other company value added services
Leverage scorecard performance with appropriate company operating divisions to achieve objectives

Close Whitespace Opportunities

Identify and prioritize commission opportunities across both front and back end client activities
Coordinate the development of a "value added client proposition." - why would the client be better off with company services vs. the existing client business model
Present "value added proposition" to client with appropriate company operating division

Business/Category Reviews

Assist market and customer business teams with the development of sales presentations for key customer opportunities and business building ideas
Utilize syndicated data (i.e. Nielsen, IRI, Spectra, and other forms of available demographic information), as well as internal company tools such as SOE, CSE, and ARTS retail reporting
Safety: must have the ability to perform the job safely by demonstrating full awareness of his/her surroundings. Will utilize proper safety techniques and equipment use when necessary. Will be proactive in alerting Management of any unsafe act or condition to prevent injuries.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
Travel up to 75%

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

10+ years of experience in sales and marketing, consumer packaged goods, or food brokerage organization
Experience working with Vice President of Sales level and above positions
Experience in Brand Management, Customer Management, Category Management and Shopper Marketing
Proven track record in client development, people development, and customer satisfaction

Skills, Knowledge and Abilities

Ability to make oral presentations
Good interpersonal skills
Ability to work effectively with management
Conflict management skills
Excellent written communication and verbal communication skills
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Strong prioritization skills
Decision making skills

Environmental & Physical Requirements

Office / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time..

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.