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Clinical Services Coordinator

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PROVAIL

2021-12-03 07:32:09

Job location Seattle, Washington, United States

Job type: fulltime

Job industry: Community & Sport

Job description

PROVAIL is the leader of assistive technology in the PNW and we are looking for a new member to join our dynamic Mobility and Communications (outpatient speech and occupational therapy clinic) team! Our mission is to help people with disabilities access the right communication and mobility tools in order to have the opportunity to fulfill their life choices. You will be working with our team of skilled Speech-Language Pathologists, Occupational Therapists, and Assistive Technologists, helping in impactful ways to achieve our goal. You'll benefit from a team with a mastery of skills, independent thought, and a passion for making a difference in our community.


JOB SUMMARY

The Clinical Services Coordinator I (CSC I) is a member of the Mobility and Communications (M&C) program, which is an outpatient therapeutic and assistive technology clinic at PROVAIL. This position is responsible for performing scheduling, the client intake processes, and providing excellent customer service.

As the CSC I you will:

  • Performs intake process & client/applicant information maintenance for M&C.
  • From the point of inquiry, practice management system (PM) entry, through scheduling the plan of care, including faxing and uploading necessary documents.
  • Acquires & follows up on orders, plan of care faxing, insurance/payor changes.
  • Applicant list management
  • Maintains schedules, communications, and records for M&C clinicians and clients in compliance with applicable laws and regulations.
  • Performs routine cleaning and maintenance of M&C areas.
  • Responsible for following insurance requirements and regulations; forwarding any changes or new information to the Administrative manager of clinical services for review.
  • Actively participates as a full member of the M&C team.
  • May be responsible for performing front desk operations with exceptional customer service and effective interaction with clients, visitors, staff and the broader community.


KNOWLEDGE, SKILLS AND ABILITIES

  • Demonstrates exceptional customer service and interacts effectively with clients, staff, and the broader community. Please note: Many clients are non-verbal or use speech-generating devices to speak.
  • Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
  • May be required to participate in committees.
  • Strong organizational skills and attention to detail with keen ability to organize and maintain data within an outpatient healthcare setting.
  • Ability to re-prioritize work and workflows to reach identified goals and outcomes.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to work with other service providers in a collaborative manner.
  • Adhere to and exhibits PROVAIL's core values:
  • Maintain confidentiality and protects sensitive data at all times.
  • Adhere to organizational and department specific safety standards and guidelines.
  • Performs other duties as assigned.


REQUIREMENTS

  • High school or equivalent.
  • Some experience in the healthcare field or commensurate experience preferred.
  • Some experience with scheduling, e.g. google calendar, other electronic scheduling systems.
  • Some experience in MS office, particularly Excel. Google suite experience preferred.
  • Some experience with medical front office and HIPAA preferred.
  • Experience with multi-line phone systems preferred.
  • Keen ability to organize and maintain data within an outpatient healthcare setting


COMPENSATION & BENEFITS

This is a full-time hourly, non-exempt position with a starting pay range from $16.69 - $17.50 an hour depending on experience and qualifications. PROVAIL offers an excellent benefits package including health care, 403(b) retirement plan and generous paid time off allowances.


COVID-19 VACCINATION POLICY

Where permitted by applicable law, new hires must have received the COVID-19 vaccine and be fully vaccinated before beginning employment. The Agency will evaluate reasonable accommodation requests to qualified employees with disabilities or for a sincerely held religious belief.

PROVAIL is committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued, staff have a sense of belonging and connection with one another and to the organization, and staff feel empowered to do their best work. We specifically encourage people of color, individuals who identify as LGBTQ and individuals with disabilities to apply for this position.


PROVAIL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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