Customer Sales Associate (Retail)

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Job description

Job Description:
Customer Experience Assistant, Sales

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

About the role:
Our Customer Experience Sales Assistants are dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Sales Assistants will be responsible for guiding the customer through the life of the sale through any one of our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members take a consultative approach towards customer inquiries regarding our luxury product line to assist in finding the best jewelry match for each customer. The goal of the Sales and Customer Experience team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives.

The team operates in a fast-paced environment and is the engine which drives our company. As a Customer Experience team member, you will have the opportunity to have a clear impact on the company's growth while partnering closely with leaders to develop your sales and customer service skills!

What you'll do:

• Manage, maintain, and close inbound sales leads in a high-volume capacity, while focusing on a luxury customer

experience, reflective of the high-quality product.

• Create memorable and personalized experiences for Brilliant Earth customers by responding to customer inquiries

and providing assistance through live chats, phone calls, and/or in-person appointments.

• Consistently seek ways to improve the customer experience while adding value to the Brilliant Earth sales team by

critically thinking and implementing customer feedback.

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through

multiple purchasing decisions such as rings settings selections and diamond options.

• Maintain demonstrated responsibility and accountability for meeting personal metrics as well as quarterly team

targets in a sales focused environment.

• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.

You're a great candidate if you have:

• A Bachelor's degree or equivalent, preferred
• Robust sales skills and experience working in an ecommerce or retail environment
• A dedicated desire to engage with customers, solve problems, create lasting positive experiences with each

customer interaction

• Excellent professional verbal and written communication, while consistently maintaining high attention to detail
• Proficiency with computer and software systems. Practical experience with a CRM system or customer focused

channel software system, preferred

• An ability to adhere to and implement security policies and procedures regarding high value products
• Exceptional time management skills and accountability with an eager to learn attitude and desire to grow in a

dynamic work environment

• A team-oriented mindset with an ability to work collaboratively
• An interest in socially and environmentally responsible organizations and products

Locations hiring and set Salary ranges:
City State Salary Min Salary Max
Wash DC $44,000.00 $44,000.00
Seattle WA $44,000.00 $44,000.00
Portland OR $42,000.00 $42,000.00
Dallas TX $38,000.00 $42,000.00
Austin TX $38,000.00 $42,000.00
San Fran CA $50,000.00 $50,000.00