Front Office Assistant/Appointment Setter - Physical Therapy Clinic

Front Office Assistant/Appointment Setter - Physical Therapy Clinic

Job Description:

We are a fast-paced Physical Therapy & Wellness clinic looking for an upbeat, friendly, dedicated, office professional seeking long-term placement in the Front Office environment.

The Front Office Assistant/Appointment Setter oversees the Rehab United patient experience, the delivery of our trusted brand of service, and the efficient operations of daily business activities. The Front Office Assistant/Appointment Setter puts our patient's experience and support to Rehab United team members above all else. The Front Office Assistant/Appointment Setter is responsible for schedule management, accuracy & efficiency of daily operations, and assisting the Clinic Director.

Key Responsibilities: The following is a representation of some of the main areas of focus for our Front Office Assistant/Appointment Setter. For the full job description, please contract us for more detailed information. Essential Job Responsibilities:

• Greets and checks in patients when they arrive to the office.
• Maintains a high level of customer service with patients and their family members, staff, and providers.
• Call potential leads generated via website, community events, and other lead generating activities.
• Re-schedule patients that have cancelled or fallen off the schedule.
• Participate in community events attended by Rehab United Seattle.
• Send thank you notes to referral sources.
• Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.
• Ensures all insurance, personal and health information is obtained and verified prior to each patient's appointment.
• Maintains daily scheduling and confirmation of patient appointments.
• Responds to heavy volume of incoming calls for appointments and other requests.
• Collects patient co-payments, deductibles, and prior balances.
• Explains payment policy/billing procedures, and patient financial responsibility.
• Manage new and follow up appointment authorizations
• Prepares and files patient forms.
• Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.
• Other duties as assigned.

Required Skills:

• Superb Customer Service & Communication Skills
• Accurate Attention to Detail & Prioritization
• Ability to manage time efficiently in a stressful environment while maintaining professionalism and composure.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be familiar with MS Office, including Excel, and have the ability to learn computer operating systems.
• Maintain confidentiality.

Required Experience:

Medical office experience not required. Interest in Sales and Social Media a plus.