Lab Delivery (API) Product Manager REMOTE

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Job description

Job Type

Full-time

Description

Enjoy working from the comfort of your home! Fully Remote Position!

Skillable is the virtual labs platform built to adapt quickly in the face of constant change. A three-time Inc. 500 company, Skillable believes validated experiences and challenge-centric learning will transform the way organizations upskill their customers, partners and employees. Industry leaders such as Microsoft, Amazon, IBM, Veritas, Global Knowledge and New Horizons trust Skillable's full stack lab development and hosting platform, generating nearly 5 million lab launches to date in 2021 and more than 20 million lab launches over its tenure.

The leadership team of Skillable traces its roots back almost 25 years in the Information Technology training industry. Ranging from engaging in the delivery of technical training, creating training content, and managing training organizations across multiple countries, the team has worked and engaged in every facet of technology training, content production, and assessment. During its growth, they have managed multiple successful training delivery companies, pioneered new and innovative ways to build and deliver training, worked heavily in the assessment and testing industry, and managed some of the world's largest training delivery programs by the world's leading software companies.

Skillable is currently seeking a Lab Delivery Product Manager. As a key member of the Skillable Products group, this individual will be accountable for consistently improving our standards and processes for enabling customers to (1) present and deliver labs to their learner communities and (2) deliver the right lab usage data in the right way at the right time. Both will be accomplished by consuming Application Programming Interfaces (APIs) used by our customers' Learning Management System (LMS), our proprietary Training Management System (TMS).

This role has responsibility for contributing to our implementation and support processes, writing and approving internal and customer-facing documentation, and contributing to a product development lifecycle that produces high quality, consistency, high customer satisfaction, and on-time/on-budget deliverables. These responsibilities extend to managing end-to-end processes related to our suite of APIs, custom API connectors, and support of specific API standards like LTI (Learning Tools Interoperability). These APIs enable (1) customers to surface specific hands-on labs to their end users, (2) end users to launch labs hosted on our platform, and (3) a wide set of lab-specific data to be sent to the customers' system (e.g., Learning Management System, Partner Portal, Exam Deliver Platform). The API Product Manager will:

• Proactively lead internal training programs for customer-facing departments
• Serve as primary escalation point between customer-facing teams and engineering
• Create collaborative market- and customer-driven product requirements
• Collaborate with engineering, customer-facing teams, and operations
• Drive our API go to market and customer-facing documentation strategy

Reporting Structure

This is an individual contributor role reporting to the Chief Product Manager, and must nurture strong relationships across the organization to ensure we're appropriately documenting and socializing Best Practices, feature requests, and new requirements to both internal and external audiences.

Skillable is a virtual company which engages in productive remote co-working sessions from time to time in different locations around the USA. You will be expected to be a member of a highly talented and productive team, maintain a high degree of output, and focus with minimal daily supervision, working on tasks assigned, while enjoying the benefits of a work from home organization.

Qualifications

This is a critical role to the Products Group with strategic responsibilities related to the overall quality and effectiveness of how our customers receive and perceive value from hands-on labs. As such, the following list of qualifications is essential to the success of any individual considering the role.

• Minimum three (3) years working with customers, writing requirements for new APIs, and collaborating with architects, developers, database admins, and related peer groups.
• Minimum two (2) years integrating and exchanging secure data between systems using standards-based, custom, private, and public RESTful APIs.
• Experience and technical skills integrating cloud and on-premises Learning Management Systems (LMS), Exam Delivery Provider (EDP), and/or related platforms.
• Deep technical skills implementing, administering, and troubleshooting cloud and on-premises platforms and services using RESTful APIs languages is a must. Experience in DevOps and related disciplines highly desired.
• Proactive approach to helping fellow technologists understand and leverage documented best practices related to systems integration. Experience and passion for coaching technical people.
• Ability and willingness to participate in multiple technical projects concurrently.
• Desire and ability to work at a fast pace.

Essential Job Duties & Responsibilities.

The duties of this role fall into the following broad areas:

1. Own the processes ensuring we have a scalable approach to onboarding and supporting customers leveraging our suite of APIs for launching and reporting on labs.

• Work day-to-day with customers and our Customer Success team to consistently refine and accelerate the onboarding process for API customers.
• Work across the organization to establish and consistently improve processes for decreasing Time to Market (TTM) for Performance-based Testing (PBT) exam items.
• Work with the team to establish the most effective and efficient rhythm of technical communication and follow-up with team members and customers.
• Proactively identify, document, and train team members and customers on standard Best Practices; and eliminate situations deviating from them.
• Proactively identify, document, and share recommendations for platform improvements; collaborate with Engineering and the
• Director Product Management to understand and help shape the platform roadmap from an API perspective.

2. Establish standards for and proactively maintain our customer-facing API documentation

• Work with Engineering and Operations to ensure all API-related documentation is accurate, legacy documentation is archived, and appropriate role-based documentation exists (e.g., how to implement, how to test, how to support, how to troubleshoot).

3. Establish a product vision for our proprietary LMS and suite of APIs.

• Identify which APIs are required, based on the needs of the business, internal and external developers, and our customers; and clarify the value they will produce.
• Clearly communicate the benefits to our API suite and our best practices to developers, customers, and business stakeholders, using appropriate sales tools and documents.
• Promote and launch new APIs for use in the appropriate ecosystems and manage the integration pipeline.
• With the appropriate team members, drive relationships with specific LMS vendors to land native integrations, including managing the maintenance process.
• Seek feedback and optimize the experience of everyone in the ecosystem.
• Study market trends to determine the strategy and roadmap for our suite of APIs.
• With engineering, develop a trustworthy cost model to developing APIs.

Collateral Job Duties & Responsibilities

Our APIs are a very strategic product for Skillable. The Products Group will be forging new ways for our platform to function based on the engine we build and what we learn along the way. This leader will have a key in sharing new Best Practices across the organization.

Requirements

Physical Demands

1. Ability to frequently remain in a stationary position.

2. Ability to frequently communicate and exchange accurate information.

3. Ability to constantly operate equipment such as telephone, computers, etc.

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. Skillable is an Equal Opportunity Employer and offers full-time employees a robust benefit package, to include: Medical, Dental, Vision, Prescription, Healthcare Savings Account, Flexible Spending Account, Dependent Care Reimbursement Account, Retirement Savings Plan (100% match of employee 401(k) contributions up to 3% of their compensation, then 50% matching contribution of next 2% of employee's compensation), Wellness Program and reimbursement, Travel Assistance Program, Short-term Disability, Life and AD&D, Accident Recovery, Employee Assistance Program, Long-term Disability, Critical Care, Cancer Care, Hospital Indemnity, Discount Program, Home Office/Communication Reimbursement, Paid Time Off, Sick Time, Personal Time, Holidays..... click apply for full job details