Manager, Fleet Operations

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members. As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We're looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

• Impact.
  Lead the charge in mobility as a service movement and enable people's lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

• Recognition
  . We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

• Lifestyle
  . We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You'll have the security of a larger organization but you'll move at startup speed.

As the Operations Manager you are responsible for leading the daily operations of the Fleet team. You will also be managing the development and implementation of end-to-end fleet lifecycle strategies while also maintaining optimal fleet availability levels across multiple metros. You will provide leadership and guidance to Team Members and handle escalated operational issues to provide a positive experience to our members. Additionally, use sound business judgment to resolve service, operational, and technology issues as well as overall team performance.

Essential Functions:

• Service Venture and Members:
  Lead the best-in-class operations and provide solutions for improving operational efficiency
• Lead procurement:
  Develop and maintain strong relationships with all supply and service vendors relevant to operations
• Manage inventory:
  Direct the inventory management of assets related to the assigned venture
• Optimize:
  Use data to maximize asset utilization rate
• Develop playbook:
  Set a culture that reflects "continuous process improvement," and develop a localized operations playbook for your venture. Contribute as needed to the A3 playbook for pilot and launch plan approach to future venture launches

Additional Responsibilities:

• Responsible for the hiring, transferring, promoting or terminating of team members
• Execute and delegate daily/weekly workload to deliver on operational goals and metrics
• Reinforce and monitor all goals and expectations holding team members accountable to expectations
• Implement and lead onboarding and training to help close knowledge and skill gaps amongst the team
• Provide technical expertise and is considered a subject matter expert
• Ensure team members are kept up to date on all new procedures and policies while also remaining compliant with the prompt completion of all LMS courses
• Always demonstrate a culture of ethical conduct, safety and compliance; Leads the team to work in the same way
• Proactively analyze fleet related data to manage and continuously improve fleet operations for optimal financial and operational performance, vehicle uptime, member survey scores and other key metrics
• Create and monitor vendor relationships. Negotiating and monitoring the length and substance of contracts. Stay up to date on new technologies. Maintain contact with current vendors and reaching out to new vendors. Supervise and direct the work of assigned occupational/leased employees.
• Act as an escalation point for vehicle troubleshooting and vehicle technology failures
• Provide support as needed in other areas of the organization, such as Member Care
• Provide member quality, satisfaction, support, service, and reward, resulting in member loyalty.

Education & Experience
:

• Bachelor's degree in related area or an equivalent combination of education and experience (required)
• 5+ years of operations leadership experience (preferred)
• Vendor negotiation and contract development experience (preferred)

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

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