Program Manager, Creative Operations

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Job description

About the team
Studio Z is the in-house creative team that brings the Zillow brand to life across all customer touchpoints in the U.S. As a brand, Zillow brought transparency to the real estate market 10+ years ago by allowing buyers and sellers to see the value of every home-and we are about to reinvent the industry again with the development of an end to end home buying and selling experience. If you have a passion to make great work for a beloved brand that moves people, we'd love to talk with you.

About the role

Zillow is looking for a Program Manager to join a newly-formed Creative Operations group within Studio Z. Creative Ops' mission is operational excellence that delivers on the value promise of a fully integrated in-house creative team. To us, that means flexible, smart frameworks that make work more efficient and teams more engaged.

You will have the opportunity to:

• Deliver excellent results in a fast paced, innovative environment
• Forge the development of a new field in a successful, dynamic organization
• Develop as a leader in a supportive and inclusive culture
• Create your own adventure in a rapidly growing business that allows for capabilities and career expansion

As Program Manager you will:

• Partner with Senior Manager of Creative Operations to build an outstanding operations team and function, with an emphasis on processes, tools, and people.
• Collaborate with other teams in the studio and across marketing to develop and stand up best practices spanning creative development and agency engagement to onboarding, resourcing, and operations.
• Use PM tools, reporting data and insights to craft narratives about studio priorities, wins, and impact to the business and customer.
• Maintain a studio budget and partner with leads to optimize spend and contractual flow for agencies, in house teams, tools, and production.
• Identify areas of opportunity to optimize talent, introduce tools, or improve reporting, in an evolving effort to improve efficiency and team engagement.

This role has been categorized as a Hybrid position. "Hybrid" employees regularly work at an existing ZG corporate office for approximately 10 to 80 percent of their time each month, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the corporate office which must be identified to the Company in advance. The Recruiter and Hiring Manager will set expectations on the employee's preferred time in office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

• 5+ years of Project and Program Management experience and expertise, including the use of project management tools
• Outstanding written and verbal communication skills, ability to distill business results and priorities to partners at all levels, and to visualize complex information
• Comfort in ambiguity. We have big ambitions and are moving fast, so you'll thrive if you see the opportunity to develop leadership skills in this type of environment.
• Solutions-oriented problem solver who takes accountability for making a positive change. We are not looking for bystanders! Everyone on this team plays a key role in our success
• Experience working with creative teams and an understanding of the unique challenges in the creation of great work
• Deep proclivity for collaboration and building consensus in cross-functional teams. We believe that we're better together, and working collaboratively is central to our purpose.
• Curiosity, intrinsic motivation, and ambition to build an extraordinary in house studio
• Sense of humor. This is going to be a lot of work. Ability to keep it all in perspective will really help!

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life's next chapter.

As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it - and no matter what job you're in, you will play a critical role in making this vision a reality.

At Zillow, we're powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune's 100 Best Companies to Work For® List 2021 Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC's Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at .

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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