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Project Manager Call Center

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ReqRoute,Inc

2021-12-03 08:50:23

Job location Seattle, Washington, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Role: PM Call Center Manager
Location: Mesa, AZ/ Bothell, WA
Duration: Fulltime

Job Description
  • Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases
  • Ensure process assessments leveraging knowledge about the different IPA solutions and its capabilities, knowledge about the different process scenarios and their corresponding automation solutions, Good and Bad scenarios for automation
  • Understanding of IPA methodology and the associated templates and roles and responsibilities · Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
  • Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
  • Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
  • Participate in exploring solutions for problems and process bottlenecks
  • Actively contributes to change implementation initiatives on the floor
  • Reports issues related to problems/opportunities to transformation leaders · Play pivotal role in executing transformation governance model to build the continuous improvement culture
  • Should deliver client presentations, business development and presales support for continuous improvement and innovation.


Regards,

Rahul Yadav

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