Sales Associate

Purpose of the Position: To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management.

Primary Duties:

• Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand.
• Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed.
• packaging glassybaby/rockers/drinkers
• Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor.
• Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite.
• Process transfer requests, put out product
• when processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe.
• glassybaby to be lit at all times in the stores
• Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales.
• Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales.
• know how to use an iphone, ipad + outlook
• read emails + replying when necessary
• share glassybaby giving
  • $3 of every glassybaby goes back to the glassybaby foundation giving arm of glassybaby
  • how much glassybaby has given back $11,000,000 + counting
  • share who are monthly, quarterly partners are
  • talk about baby grants

At glassybaby events:

• great + acknowledge each guest.
• Promote and sell products
• Provide excellent customer service
• share giving message
• Act as an amiable, informed, and helpful representative of glassybaby
• Ensure that event leaves customers excited about the company, the product, the facility, and the quality of the glassybaby team
• Act as a backup to the events staff if needed during events

• stores with hotshops
  • share the glass blowing process
  • know daily what the glass blowers are making + share with customers
  • put out glassybaby with names for glass blowers to know what they are making daily
  • maintain a clean space for customers to watch
• Communicate with stores manager and other sale associate about customer inquiries as needed.
• Act as an amiable, informed, and helpful representative of glassybaby.
• inventory management - exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts

Measurements of Performance (ongoing):

• Work as a proactive, supportive, self-directed team member, upholding a positive attitude and setting a good example at all times.
• Encourage a supportive work environment for all employees.
• Efficient, friendly customer service.
• Excellent at promoting the glassybaby brand and customer & business partnerships.
• Knowledgeable of our mission, how glassybaby are made, and our giving programs/mission.
• Happy, satisfied customers.
• Store meets monthly sales goals.

Qualifications:

Education/Experience/Certifications/Licenses:

High School diploma, equivalent or enrollment preferred.

Customer service experience preferred.

Luxury brand sales experience preferred.

Knowledge, Skills, and Abilities:

Physical Demands:

Ability to lift up to 35 pounds. Ability to use step ladder. Frequent sitting and standing and occasional walking. Must be able to speak and hear well enough to conduct conversations. Vision abilities including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Regular use of hands to finger, handle, or feel; must be able to reach with hands and arms.