Senior Account Manager, Media Client Services

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Job description

OVERVIEW

The MediaNEXT Client Services team is a global group of account management professionals who specialize in media localization. The Senior Media Account Manager will be responsible for the entire life-cycle on all projects assigned to them. He/she will oversee all aspects of project coordination (scoping, quoting, launching and management of all data, personnel and departments involved) from hand-off through project completion, to ensure on-time, on-budget, and quality delivery.

DESCRIPTION

• Establish and maintain excellent relationships with clients, sales staff and production colleagues worldwide.
• Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates.
• Advise clients regarding best practices for production based localization projects
• Assess the competitive landscape, develop project proposals, negotiate budgets and schedules with the client.
• Provide clear project requirements and specifications to internal production teams
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
• Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
• Understand and abide by individual project instructions.
• Comply with all ISO regulations, processes and procedures.
• Negotiate rates and deadlines with clients to maximize profitability and project completion speed.
• Run daily calls with potential clients and existing clients regarding outstanding quotes and on-going projects.
• Communicate any issues/problems/caveats or additional information to clients/sales staff as soon as that information is available.
• Help clients and production troubleshoot issues that may arise during the production process.
• Identify improvements to existing workflows and processes.
• Mentor junior level account representatives
• Work with manager to help generate ideas for improvement on a team level.
• Attend client meetings to help generate business, as required.
• Perform other special projects or duties when required.

REQUIRED SKILLS

• Superior written and spoken communication skills in English
• Ability to work well independently and with a team
• 2+ years' experience working on projects that involve audio/video post-production
• Highly developed organizational skills and attention to detail
• Expert client relationship skills including presenting to clients, dealing with multiple stakeholders, and ability to think on your feet
• Experience in dealing with Senior level stakeholders Exceptional problem solving/critical thinking skills
• Ability to maintain professionalism, focus and result-orientation under pressure and tight deadlines
• The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and coworkers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum Bachelor's Degree from a 4-year college or university
• 3-5 years of experience in client-facing account management/client service representative role in marketing, media production or media localization.
• 2+ years experience working with audio/video post production based workflows