Senior Customer Success Manager

---

Job description

Who are we?

Here at DefinedCrowd, were an eclectic bunch. Were dreamers and doers. Were game-changers, innovators and visionaries. We believe in the impossible and our favorite thing to do is prove people wrong. Our crazy ideas of yesterday are the lived reality of today. Were instrumental to the progression and development of artificial intelligence and we couldnt be prouder or more inspired to be involved in an industry that is changing the world. Our mission (besides world domination)? To create a smarter future by empowering smarter AI.

Who are we looking for?

DefinedCrowd is embarking on leading the next stage of its growth with strategic accounts in the Fortune 500, and we are looking for the best-in-class Senior Engagement Manager. This next stage of growth would entail the Senior Engagement Manager role in becoming a trusted advisor to our customers, bringing thought leadership, whilst drive growth & innovation using ML/AI technologies. The Senior Engagement Manager role will also have the technical chops to dig into the technical details with the customers as needed.

Requirements

* 8-10 years' experience as a Technical Consultant, System Analyst, or Engagement Manager in software development or technical consulting companies
* Strong problem-solving and organizational skills
* Passion for customer facing partnerships, ability to act as an advocate for our strategic accounts.
* Develop knowledge and understanding of DefinedCrowds product and customer needs to provide the best solutions to our customers
* Proven ability to effectively partner with internal Sales, Product, and Engineering, teams throughout all aspects of project delivery lifecycle. Be the advocate for customer at DefinedCrowd and drive people and processes internally to come up with viable solutions for customers

* Experience navigating complex global business organizations across multiple geographies, including Tokyo, Seattle, and Lisbon

Desired Skills:

* Prior experience working in commercial products & services in Data Analytics/ML/AI or a background in linguistics or conversational AI
* Experience working with customers at the CXO level at Fortune 1000

Benefits

You spend a lot of your time at work, so it should be challenging, fun and interesting. At DefinedCrowd, it will be all of those things and more. Heres what we offer:

* A unique culture, healthy working environment, and a flexible working schedule
* Excellent career development opportunities in a high growth company
* Access to an excellent compensation and benefits package
* An international and diverse team, representing nationalities at our 4 locations

* Global mobility and relocation support with the help of our specialized team
* Continuous training opportunities leveraging hand-on workshops and formal development opportunities

About Us

DefinedCrowd offers a platform with multiple data delivery options that leverages machine learning technology and human intelligence to deliver quality-guaranteed training data for AI systems. The platform offers self-service and fully customizable solutions that deliver high-quality project-specific training data, enabling AI products reach market quicker. It is this business model that has allowed DefinedCrowd to raise a total of $63.6M in funding over 4 rounds. Our value proposition is quality, privacy, speed and scale, covering more than 50 different languages. With strong expertise in speech and natural language processing technologies, we have been serving AI companies and Fortune 500 companies since day one. DefinedCrowd was founded in Seattle and has offices in Lisbon, Porto and Tokyo.