Sr. Claims Representative - Property

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Job description

Overview:

Western National is excited to announce an opportunity to join our Claims team as a Sr. Claims Representative within the Property team! This role will allow the right candidate to work with our customers throughout the claims handling process. This position is intended to be a remote position with occasional field work. We look forward to talking with experienced claims professionals throughout the Western Region to include Washington, Oregon, Idaho and Montana!

The ideal candidate will have 5+ years of claims experience, strong communication, time management and analytical skills.

Responsibilities:

• Handle moderate to high complexity Property claims that could be both commercial and personal lines.
• Ensure customer service excellence.
• Investigate and review policy forms, facts and documents related to claims to make appropriate decisions on claims resolution.
• Establish and review proper reserves for each claim based upon thorough investigation, evaluation, and experience, maintaining appropriate reports to ensure current status of claims are clearly documented at all times.
• Provide direction to outside vendors and partners.
• Deal with moderately complex problems that must be broken down into manageable pieces.
• Utilize knowledge, experience and available resources to resolve claims.
• May participate in development of improvements and help implement change.
• Regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization; travel for field work as required.
• Occasional travel on short notice for field work as required

Qualifications:

• 5+ years of handling Claims experience.
• Experience working with Microsoft Office and other systems on a daily basis.
• Understanding of industry practices, standards, and claim concepts.
• Able to multitask and solve problems.
• Strong oral and written communication skills.
• Negotiation with individuals and attorneys.
• Good business judgment.
• Bachelor degree or equivalent related experience.
• Working toward AIC, AINS or CPCU certification is preferred.

Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. including Alaska. Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National year-over-year has earned accolades as an employer of choice, including the Wellness by Design Platinum +Green award from Hennepin County for employers who actively support wellness in the workplace. Western was also named a 2021 Star Tribune Top 175 Workplace, and for thirteen consecutive years since 2009 is recognized as a Wards Top 50 performing property-and-casualty insurance company.

Western National is known as The Relationship Company, and caring for our employees is a part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more.

Our benefits package includes:

• Medical insurance We offer affordable (thanks to a generous employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option, which includes an HSA contribution
• Western Wellbeing program Including fitness studio, on-site massage, yoga classes, locker room with showers, sit/stand workstations, nutrition seminars, and more
• 100% company-paid tuition reimbursement for approved job-relevant coursework
• Discounts on automobile and homeowner's insurance
• Two weeks paid parental leave
• 401(k) company match
• Profit-sharing bonus
• Other standard employee benefits including dental insurance, vision benefits, life insurance, disability insurance, and more

We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

• Excellent company which prioritizes customer service and community service.
• I have felt welcomed here and I feel like the Senior Management cares.
• The company has a great culture in my opinion. I feel like my contributions are valued and that management cares about what we do and takes the time to acknowledge individual impact for the company. Management feels very accessible as well. My co-workers are all professional people and easy to get along with. Opportunities for advancement are real and rewarding. Continuing education is 100% paid for and encouraged. The pay is good. The benefits are mostly solid and fair.

(For more reviews from current and former Western National employees, you can visit the companys Glassdoor page here: .)

***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***