Community Relations Manager

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Job description

Posting Description

Under the supervision of the Chief Development Officer, the COMMUNITY RELATIONS MANAGER provides leadership to the organization through project management of corporate and foundation grants. They also provide key oversight in database management and individual donor prospecting to drive revenue growth for the organization. They support the success of all programs at Habitat-Spokane by assessing strategic grant solicitation, data analysis for prospecting and moves management. The Director ensures that all funding needs at our organization are met through funding cycles, fundraising campaigns and events, program growth. A successful candidate in this position will be able to cultivate a strong private foundation grant pipeline.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Strategic Direction:

* Develop and implement clear program objectives and expectations for all volunteer-related programs and sponsorships.
* Work across teams to solicit needs, ideas, on-the-ground experiences and buy-in to the purpose and value of volunteers.
* Research, explore and introduce best practices across disciplines (e.g., volunteer management, psychology, project management, etc.) that will continue to drive the sophistication, professionalization and impact of the organization's volunteer use and experiences.
* Train staff members and supervisory volunteers in progressive volunteer management philosophy and tactics
* Evaluate, monitor, and reinforce trainings for continuous improvements.
* Evaluate and monitor volunteer and sponsorship data, ensuring the health of our programs through continuous improvement as needed, with special attention to the retention of long-term volunteers.

Programs Management

* Volunteer Crew Leader Program: With input from the construction team, re-establish training, monitoring and stewardship procedures for growing and professionalizing the organization's volunteer skilled leaders pool.
* Service Members Program: Assist AmeriCorps and other long-term volunteer programs; recruit members, facilitate training/onboarding plan, support service member supervisors and comply with all reporting requirements.
* Committees Program: Oversee committee support procedures to help the organization's volunteer-led operating committees thrive; train and support staff and volunteer committee chairs.
* Habitat Store Volunteer Programs: Oversee the Spokane Habitat Store volunteer coordination and help to set direction and vision for all Habitat Store volunteer programs.
* Sponsorship Program: Coordinate, cultivate and provide prospecting for Sponsorship Volunteer groups to raise funds and increase engagement.
* Building on Faith Volunteer Program: Coordinate, cultivate and prospect churches, congregations, and religious groups of all faiths to raise funds and increase engagement.
* Cost of Home: Coordinate, cultivate and engage advocates in volunteering their voices for change and housing justice.

Other Programs: Identify, prioritize, and execute the formalization of additional programs to help meet organization and fundraising needs (e.g., Blitz Build, Collegiate Challenges, community service, office volunteers, Beloved Community, Campus Chapters, Over the Edge, etc.)

All program support: Organize appreciation activities not limited to: volunteer and donor appreciation events, supporting home dedications, ground breakings, blessing and wall raising, informal activities, holiday card writing, highlighting volunteers in communications etc.

Recruitment, Prospecting and Outreach

Working within the Fund Development Department, develop outreach and engagement strategies for fulfilling volunteer staffing needs in all areas of the organization; work closely with key staff members also responsible for volunteer and sponsorship recruitment (e.g., corporate partnerships, neighborhood engagement teams) to align goals, messaging, and opportunities.

Cultivate faith, civic, corporate sponsor groups at $5K+ to meet all event and annual fundraising goals.

Represent Habitat-Spokane, its mission, and its opportunities to the community through presentations as needed; ensure consistent delivery of volunteer, sponsorship and advocacy orientations and presentations; organize necessary outreach activities.

Manage timely and professional responses to web, phone and in-person inquiries.

Oversee all volunteer recruitment platforms, databases and websites, e-communications and community engagement.

Assist Chief Development Officer is implementing strategy for actively soliciting, increasing, engaging, and maintaining donors and volunteers.

Leadership and Teamwork

* Acquire and maintain sound knowledge of the organization in order to accurately represent the organization in meetings and presentations.
* With support from Chief Development Officer, evaluate and re-establish annual and long-term fundraising and volunteerism goals and benchmarks.
* Maintain complete and accurate records in CRM system to facilitate institutional memory and open communications.
* Champion teamwork, record/data maintenance and creative problem solving in all team members.
* Suggest and assist in staffing decisions for healthy and impactful growth of the volunteer, faith, and sponsorship programs teams.
* Maintain a "team first" outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.
* Contribute enthusiastically to all organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.
* Engage with all members of team, program participants, and core volunteers and donors.
* Develop and maintain dashboards and metrics to provide analysis on fundraising and engagement performance.
* Supervise and mentor Volunteer Coordinators

EDUCATION AND/OR EXPERIENCE:

* 3-5 years' experience fundraising, sponsorship cultivation, volunteer management,
* Solid understanding of donor management software and data input and reporting best practices.
* Ability to work independently and collaboratively to achieve goals.
* Excellent communication skills, including the ability to write and speak clearly and effectively, to listen actively, and to engage, inspire and persuade.
* Excellent organizational skills, detail-oriented, and able to balance priorities.
* Proficiency with office technology and information systems (including Word, Excel, Outlook) and donor databases.
* Bachelor's degree in related field or equivalent work experience

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS: Current Driver's License Required

FLSA Status: Exempt

Salary: $40K-$48K DOE

Benefits: Medical, Dental, Vision, 403B/401K, Life Insurance, PTO, Holidays, Vacation, Sick Leave, Education Assistance, Flex/HSA/Dependent Care Accounts, 529 Plans

HOW TO APPLY: Email a resume, cover letter, two letters of recommendation, and employment application* to .

* Employment Application available for download on our website at

APPLICATION END DATE: September 20, 2021