Self Storage Property Manager

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Job description

About us

Crescendo Self Storage Management is a truly caring, kind, understanding and mentoring organization. You will have accountability to prevent unnecessary mistakes, but it will be provided with genuine care.

Personality traits:

• Calm, kind, patient and collected. Naturally gifted to give support, training, and accountability to peers.
• Strong tendency to collaborate, adapt and be approachable. Used to persevering calmly under pressure and constant stress.
• Be consistently even-tempered, friendly, sympathetic with tenants, employees, other leaders, vendors, etc.

Shield Storage needs an outgoing self-starter to provide exceptional customer service and to rent storage units. The right person will be computer literate for an office environment and has the energy to keep the self storage facility looking great and the storage units ready to rent.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Prior retail sales or leasing experience and customer service experience.

• Enjoy providing excellent customer service and renting storage spaces.

• Answer and respond to telephone calls and emails about rentals and tenant issues.

• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials

• Sell tenant protection plans

• Maintain the office and the property by keeping it neat, clean, and secure, and keeping units rent-ready.

• Accept payments, maintain an accurate petty cash log.

• Prepare and make daily bank deposits.

• Contact past due customers and arrange for catch-up payments.

• Assist in keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management

• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries

• Effectively communicates with management and fellow employees

• Prepare units for auction and vacates units as prescribed by law and approved by management.

• Self-starter who can work effectively with limited direction

• Team player who thrives on working with others

• Detail orientated with an eye on cleanliness and organization

QUALIFICATIONS AND SKILLS

• Valid driver's license and proof of automobile insurance

• Superior customer service skills and sales ability

• Excellent phone demeanor

• Computer literate with solid office skills

• Basic math skills; addition, subtraction, multiplication, division, percentages

• Successful in a team environment

• Take-charge mentality, yet able to follow set procedures

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Ability to work both indoors and outdoors in varying temperature and weather

• Ability to work closely with a diverse customer population

• Ability to read, write, and speak fluent English

• Walking extended distances - up to 500 yards

• Navigating multiple surfaces: indoors and outdoors; carpet, tile, linoleum, cement, pavement, uneven dirt surfaces in weather that may be hot, icy, or snowy

• Standing for extended periods of time

• Ability to lift and carry 40 pounds

• Fine motor functions, use of keyboard for extended periods of time

• Ability to operate a motor vehicle

BENEFITS

• Competitive hourly rate

• Bonus Incentive Plan

• Paid Time Off

• Free 10x10 or smaller storage unit. Employee discount of 20% on other moving supplies.

COVID-19 PRECAUTION(S)

• Personal protective equipment provided or required

• Social distancing guidelines in place

• Virtual meetings

• Sanitizing, disinfecting, or cleaning procedures in place

More details about us:

Crescendo Self Storage Management operates self storage facilities throughout the western United States. We have a team of approximately 70 self storage professionals. We manage 35 self storage locations and we are growing about 20 percent per year.

DIVERSITY

Crescendo Self Storage Management believes in fostering an environment of inclusion, and seeks contributors from all backgrounds to join our dynamic team.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location