Assistant Branch Manager

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Job description

*Team Atmosphere * Work-Life Balance * Growth * Competitive Pay!*

Do you want your weekends free to enjoy what the Pacific Northwest has to offer? Are you hard working, great with people, and love getting started early in the morning?

We have an immediate opening for an Assistant Branch Manager to join our dynamic team in Vancouver, WA. We are looking for a talented Assistant Branch Manager to assist in managing branch operations in meeting goals and objectives for branch sales, profitability, and customer perception in the local market. In Branch Manager's absence, Assistant Branch Manager must perform tasks normally performed by the Branch Manager, including overseeing opening/closing of branch, general operations of the branch, and general supervision of employees

If you enjoy working as part of a team, want to learn or grow your knowledge of HVAC-R equipment, and become part of an industry leading company... this could be the opportunity you are looking for!

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Johnstone Supply is a leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are locally owned and operated, and are a founding member of the nation's largest HVAC/R cooperative with over 425 locations. Johnstone Supply offers superior customer service, technical advice, and training seminars.

We are proud to be an official partner with Operation Homefront, a national non-profit organization providing emergency financial assistance and services to military families. If you are looking for challenging work, and want to know your contributions make a difference, apply to join our winning team.

Johnstone offers a 1 year training program in warehouse logistics, receiving and customer service. Through Johnstone University you will have access to a robust offering of courses that you can utilize to build the skills for your personal career path.

As an Assistant Branch Manager, you will:

Manage the Customer Experience

• Ensures customers receive prompt, professional service, both in person and over the phone, by establishing standards and monitoring quality on a daily basis. Works directly with customers during busy times or with key customer accounts
• Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implements and follows through on established programs. Provides information regarding customer buying habits and needs to Outside Sales on a regular basis. Performs outside sales calls as necessary
• Develops relationships and rapport with customers to establish win-win partnerships. Strives to know names of principals of all customers
• Maintains the highest standards in cleanliness and appearance of the showroom, warehouse, and exterior of the facility. Ensures showroom merchandising and appearance contribute to sales goals
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs
• Assist in managing the business
• Assist in managing the branch team

Education and/or Experience: High school diploma or GED; two years' experience in branch operations management in a wholesale environment; or equivalent combination of education and experience. College business degree preferred.

Job-Specific Knowledge, Skills and Abilities - Leadership:

• Ability to lead by example and model expected employee behaviors.
• Knowledge of human resource management principles, including recruiting and hiring, training and development, delegating, coaching, and evaluating employees
• Ability to create and manage a high-functioning team.Plan, organize, and direct the activities of subordinates, and listen to others to identify concerns and needs
• Ability to communicate with others in order to influence attitudes and actions
• Skill in facilitating open and positive communication ability to develop efficient work procedures.
• Maintain confidentiality of information, keep the company's best interest in mind when considering or addressing issues, and demonstrate considerable tact and diplomacy in dealing with others and maintain relationships

Job-Specific Knowledge, Skills and Abilities - Business:

• Ability to use PC-based spreadsheets and word processing programs (MS Word/Excel)

• General knowledge of inventory management principles and procedures, including procurement, storage, forecasting and handling dead inventory.

• General knowledge of sales and marketing processes and techniques to drive sales

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop kneel; crouch, or crawl; taste or smell; and lift up to 70 pounds.

Work Environment: Combination of office with typical office equipment, warehouse with racks and bins, and wholesale branch environment.

Apply today!

Johnstone Supply Northwest is an Equal Opportunity Employer, offering employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Management: 1 year (Preferred)

Work Location: One location