Community Manager

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Job description

CEP Residential's Community Managers are smart, driven, and results-oriented team leaders with a passion for customer service and expertise in multifamily property management. They are accountable for all revenue-related aspects of their property's operations, including financial performance, resident satisfaction and retention, and developing an engaged and productive team. They monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing market conditions, and identify areas for improvement. As a Community Manager, you will direct sales activities and leasing administration, while also working peer-to-peer with your Maintenance Supervisor to support maintenance initiatives at your property. You will exemplify CEP Residential's core culture in all that you do while providing an exceptional living experience for all residents that come home to our communities. You are empowered to proactively make decisions from an owner-operator's perspective and are charged with ensuring that your team members have the resources they need to be successful, while also enjoying the ride.

At CEP Residential, being a manager is all about engagement and execution. You lead by example and are engaged with your team members and residents, as well as the conditions of your market, to effectively execute the business plan for your property. As a Community Manager, you will be out on the sales floor with your leasing team, inspecting the community with your maintenance team members, and communicating and building relationships with your residents. You will be the consummate expert on your community and submarket, including market conditions, competitor pricing, and new and pending developments that represent future competition. Overall, you are the sales leader at your property, accountable for all property revenue, as well as sales and leasing team performance and development, resident satisfaction, and financial success.

WHO YOU ARE

• A Servant Leader. Your mentorship and leadership promote a positive, collaborative work environment that equips your high performing team with the tools necessary for collective success.
• A Problem Solver. You embrace the challenge of finding smart, creative solutions to new challenges.
• A Strong Communicator. You connect well with others through clear and effective writing and speaking skills.
• A Team Player. You and your team members are united in your commitment to provide an exceptional living experience to all of your residents - current and prospective.
• Growth-Minded. You are always looking for ways to grow and improve.
• Organized and Accountable. You have exceptional time management skills and can adapt quickly to changing needs and priorities at your community, while still meeting deadlines and accomplishing objectives through training and motivating a high-performing sales team.
• Levelheaded. You keep your cool during stressful situations and quickly find solutions.
• Flexible and Adaptable. You understand that the world does not exist through black and white lenses and embrace the opportunity to live in the gray.
• Confident and Decisive. You are empowered to proactively make decisions from an owner-operators perspective.
• Motivated. You passionately invest extra energy in pursuit of your collective team goals.

WHAT YOU'LL DO

• Connect people to community through effective leasing administration and training of your team.
• Show off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of your property and market.
• Manage the leasing process by guiding the team through effective sales strategies and follow-through.
• Work peer-to-peer with your Maintenance Supervisor to support maintenance operations and provide a sparkling product through preventive maintenance, timely and efficient repairs, and a highly organized make-ready process.
• Partner with your District Manager to prepare and follow an operating budget and to plan community capital improvements, repairs, contract developments, and negotiations.
• Orchestrate all accounting functions associated with the property, including processing invoices, paying bills, and assisting the Corporate Operations Team with collections, evictions, and managing resident accounts and charges.
• Train and collaborate with talented teammates to identify and solve any issues that arise.
• Drive the operational success of your community by proposing income-producing opportunities such as competitive pricing and value-add community enhancements.
• Focus on performance metrics ranging from your community's resident satisfaction score to sales conversion rates to apartment turnover efficiency - and everything in between.

REQUIREMENTS

• Minimum 4 years residential property management experience with working knowledge of tenant and eviction laws
• Experience leading a high-performing team
• Familiarity and comfort with performance metrics and financial concepts
• Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
• Excellent communication, interpersonal, and organizational skills
• High school diploma or equivalent
• Available to work a flexible schedule, including weekends

PREFERRED EXPERIENCE

• College degree or related coursework in business, accounting, hospitality, or property management
• Demonstrated ability to secure leases and to exceed property performance goals

CEP Residential's team members are high performing people with subject matter expertise and are passionate about delivering unparalleled customer service to our residents. Every CEP Residential team member is committed to living the values of our Core Culture:

• We are Servant Leaders: we serve others before ourselves
• We Do the Right Thing: do what is right, even when it is not easy
• We are Problem Solvers: find solutions, do not simply identify problems
• We Test Our Limits: always look for ways to grow and improve
• We Have Fun: enjoy the ride!

Our commitment at CEP Residential is to provide residents with an exceptional living experience and team members with an inclusive and supportive work environment that enables individual advancement and collective success. This commitment is deeply rooted in our core value of servant leadership - we serve others before ourselves.

CEP Residential Values

CEP Residential's team members and residents come from richly varied backgrounds. It is our belief that a diverse and inclusive work environment attracts top talent, inspires creativity, and lays the strongest possible foundation for collective success across our enterprise. Our different backgrounds and perspectives serve as the catalyst for value creation that manifests in the form of ideas, best practices, team member engagement and satisfaction, and personal and professional growth. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive, equitable and supportive work environment where our team members flourish.

All aspects of the employment process at CEP Residential are merit-based. Every CEP Residential employee is expected to maintain a work environment that is free from discrimination and harassment. CEP Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. CEP Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.