Loan Officer Assistant

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Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary:

The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role may perform the Lead to Contract and/or Contract to Close duties.

Essential Functions:

Lead to Contract duties:

* Assist originator in appointment setting with prospective and new applicants.
* Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
* Set and confirm appointments for originator and manage calendar.
* Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.
* Assist the originator with obtaining an accurate and thorough 1003.
* Analyze customer's credit and financial scenario and determining appropriate loan product(s).
* Run credit on loans assigned to an originator
* Run AUS findings and prepare the Initial Fee Worksheet.
* Pull and prep web applications and other duties; including updating credit reports and AUS findings.
* Request status updates from pre-approved clients and referral sources (weekly TBD calls).
* Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
* Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
* Manage monthly compliance-approved email marketing to realtors.

Contract to Close duties:

* Monitor key dates related to loan transactions and respond accordingly.
* Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
* Manage assigned originator's database; tracking active loan(s) and entering data as needed.
* Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
* Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
* Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
* Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
* Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.
* Provide any necessary assistance through production and underwriting process.
* Provide status updates to referral sources on active loans, subject to Guild's policies on Consumer Privacy and Safeguarding of Information.
* Answer customer inquiries related to active loan, and/or loan application status.

Additional common duties:

* Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild's SAFE Act and Consumer Privacy/Safeguarding in Information policies.
* Pricing loan in accordance with Guild's policies and communicating fees to operations team.
* Quoting rates and making commitments regarding locking to customer.
* Maintain referral source relationships through quick response time and excellent custom service.
* Prepare and send thank you cards to referral sources and new clients.
* Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
* Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
* Discuss product features with customer.
* Perform other duties as assigned.
* Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances.

Qualifications:

* High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.
* Active MLO licensing required.
* Ability to manage multiple priorities; strong detail orientation and highly organized.
* Works with a strong sense of urgency and responsiveness.
* Passionate about delivering excellence in customer service.
* Demonstrated patience and professionalism when interacting with both internal and external customers.
* Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
* Strong verbal and written communication skills. Basic math skills.
* Ethical, with a commitment to company values.

Supervision:

* No direct or indirect reports.
* Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution.

Requirements:

* Physical: Work is primarily sedentary; mobility in an office setting.
* Manual Dexterity: Frequent use of computer keyboard and mouse.
* Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

* Environmental: Office environment - no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.