Patient Financial Specialist

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Job description

All staff members at Yakima Valley Memorial must be in compliance with the Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment. # ROLE SUMMARY Establishes acceptable financial arrangements on assigned patient accounts in order to meet the patient#s financial obligation to the hospital and/or outpatient clinics, and ensure reimbursement is collected. # ESSENTIAL RESPONSIBILITIES Performs screening for all patients requesting financial assistance. Performs efficient, timely and accurate follow-up of patient account activity. Works guarantor credit balance worklists and refund guarantors when appropriate. Works low dollar payment arrangement and initiates calls to negotiate higher payment plans. Works new patient account balances where an existing payment arrangement is in place and update terms. Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance. Initiates and coordinates timely placement of accounts to collections agency. Relieves the Receptionist and Customer Service team when coverage is short. # QUALIFICATIONS AND REQUIREMENTS Education: High School diploma or GED equivalent required. Experience: #Customer Service experience preferred. Experience in a hospital setting preferred. Bilingual English/Spanish skills preferred. # # ABOUT US: Yakima Valley Memorial (YVM) is a 256-bed acute-care, not-for-profit community hospital that has served Central Washington#s Yakima Valley for 70 years. YVM also includes a multispecialty team of more than 300 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs. We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, and a diverse workforce that is passionate about patient care. At YVM, we know the best care is provided by employees who are well-supported. As the region#s leading health care provider and Yakima#s largest employer, we believe that by improving health, we will transform Yakima! Our vision at YVM is creating healthy communities one person at a time. With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you! # #Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.#

All staff members at Yakima Valley Memorial must be in compliance with the Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment.

ROLE SUMMARY

Establishes acceptable financial arrangements on assigned patient accounts in order to meet the patient's financial obligation to the hospital and/or outpatient clinics, and ensure reimbursement is collected.

ESSENTIAL RESPONSIBILITIES

* Performs screening for all patients requesting financial assistance.
* Performs efficient, timely and accurate follow-up of patient account activity.
* Works guarantor credit balance worklists and refund guarantors when appropriate.
* Works low dollar payment arrangement and initiates calls to negotiate higher payment plans.
* Works new patient account balances where an existing payment arrangement is in place and update terms.
* Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance.
* Initiates and coordinates timely placement of accounts to collections agency.
* Relieves the Receptionist and Customer Service team when coverage is short.

QUALIFICATIONS AND REQUIREMENTS

Education: High School diploma or GED equivalent required.

Experience: Customer Service experience preferred. Experience in a hospital setting preferred. Bilingual English/Spanish skills preferred.

ABOUT US:

Yakima Valley Memorial (YVM) is a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years. YVM also includes a multispecialty team of more than 300 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, and a diverse workforce that is passionate about patient care. At YVM, we know the best care is provided by employees who are well-supported.

As the region's leading health care provider and Yakima's largest employer, we believe that by improving health, we will transform Yakima! Our vision at YVM is creating healthy communities one person at a time. With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!

"Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will."