Customer Service Representative/Teller FT or PT Brookfield

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Job description

Are you looking for a place for opportunity to begin? At State Bank of Chilton, we value our employees and want to empower them to move forward.

The Customer Service Representative (CSR) is responsible for establishing a professional image of State Bank of Chilton. The CSR will greet customers in a courteous manner while building relationships to deliver exceptional customer service. Responsible for accurately servicing the customers needs by providing assistance with bank accounts, processing transactions efficiently, and identifying the customers needs. The CSR will maintain and accurately balance a teller cash drawer. The CSR will maintain knowledge of bank products to assist, meet and exceed the needs of customers.

* Greet and acknowledge customer by first name whenever possible.

* Assist customer with cashing or depositing checks, while verifying amounts, examine for endorsement, verify dates, names, identification and legality of the document.

* Accept and process customers deposits, loan payments, cash advances and counting coin. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are followed.

* Assist customer with checking balances in person and by phone.

* Prepare cashiers checks for customers.

* Close savings and checking accounts.

* Answer phones assisting receptionist

* Scan branch work accurately

* Verify and log and complete night deposits and mail.

* Complete basic account change forms such as address change, stop pay, travel notifications and transfer management.

* Maintain proper cash levels and keeps cash secure at all time.

* Accurately balance drawer.

* Completes reports in a timely manner.

* Handle coin which requires bending and lifting

* Knowledge of State Bank of Chilton's depository and loan products, online banking, phone banking and mobile banking to promote and cross sell products.

* Actively work with all employees and offices so the customers needs are met.

* Maintain comprehensive and up to date knowledge of banking rules and regulations related to the position.

* Complete required audit and job specific training

Exceptional customer service skills and ability to interact with a variety of people. Honesty and integrity to maintain confidential information. Prior cash handling experience a plus.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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