Infrastructure Operations Client Support Technician

Job description

Overview:
American Foods Group, LLC has an opportunity for an Infrastructure Operations Client Support Technician to join our rapidly growing Information Technology team in Green Bay, WI. As a crucial member of the Infrastructure team, you will find yourself challenged and contributing in a significant way to the success of the business.

Essential Responsibilities:

Evaluate and prioritize incoming tickets, calls, and issues to provide technical support and guidance to users.

Work with users to collection information to further investigate and resolve software, hardware, and peripherals issues

Ensure Tickets are processed in a timely manner

Facilitate communication with the user and any other support teams

Escalates tickets to senior support with a warm handoff approach as needed.

Calls software and hardware vendors to request service when necessary.

Work within defined security procedures to maintain health by updating and running anti-virus/malware scans, search and destroys of spam emails, and operating system updates/patches.

Ensure systems are adequately tuned, patched and monitored to meet design specs at optimal levels.

Create documentation as needed for any new or changed project or technology.

Rely on experience and judgment to perform the functions of the job.

Exhibits a wide degree of creativity.

Support technology that aligns with AFG, departmental, and industry standards.

Participate in testing of new technologies or processes and provide feedback.

Become the subject matter expert on one or more technologies supported by assigned team.

Follow project, testing, and implementation plans and project timelines.

NOTE: this description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.

Qualifications:
Basic Qualifications:

2+ years' experience in the field or related area.

1+ years' experience in an Infrastructure Support or Service Desk role.

Knowledge of standard concepts, practices, and procedures within field.

Strong technical aptitude, creativity, and ability to research and solve complex issues.

Ability to effectively communicate issues and resolutions to all levels of the organization.

Ability to work independently and within a team and follow established standards.

Knowledge of appropriate systems including but not limited to; Windows Desktop Operating Systems. Various brands of desktop, laptop, and other peripheral hardware. Imaging and configuration of desktops and laptops. iPhones, printers, hand-held scanners, and other peripheral devices. A variety of application solutions (web, database, etc.). Infrastructure monitoring tools.

Preferred Qualifications:

Certification(s) in area of specialty

Associate degree in Computer Science or in an equivalent area of specialty

Exposure to ITIL 2.0 framework is preferred

Summary:
American Foods Group, LLC is a privately held beef processing company headquartered in Green Bay, WI. As the 5th largest beef processing company in the U.S. we employ over 4,500 employees, ship over 5 million pounds of beef every day, and have facilities throughout the Midwest. We appreciate our employees and reward them for a job well done.

What we offer:

Competitive total compensation package for you and your family.

Excellent benefit plan. Benefits include: Health and Wellness Clinic, Health, Dental, Vision, Life Insurance, Flex Spending Accounts, Voluntary Benefits, PTO, 401k, Long & Short Term Disability, Tuition Reimbursement, Discount Meat Purchase Program, and more!

Check Out the Green Bay, WI Area!

Improve your quality of life by residing in Green Bay, Wisconsin, a stunning Wisconsin city on the bay of Lake Michigan. Green Bay is known around the world for contributions to industry and agriculture, the smallest city to host a National Football League team known as the Green Bay Packers, and the area boasts a progressive atmosphere from industrial parks to shopping districts.

The area also offers:

Arts and culture including exceptional performing arts facilities, museums and visual art galleries.

Family fun such as the NEW Zoo, Bay Beach Wildlife Sanctuary, and the Bay Beach Amusement Park.

Tours of the finest wineries & breweries, the Packers Hall of Fame, and more.

Try to convince us that there is a better place to live and work other than American Foods Group, LLC in Green Bay, Wisconsin!

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