Account Representative

Job description

Overall Responsibilities:
Customer Service experience and SAP knowledge a plus
Supply Chain Experience is a plus
Computer literate in Microsoft Office, predominately Excel
Strong organizational skills
Solid analytical ability
Effective verbal and written communication
Ability to work in fast paced environment
Effective management of time and multi-tasking
Ability to work independently and with others
Must display initiative and flexibility to work in a fast-paced, changing environment
Ability to work overtime as required
Manage and reply to all inquiries received from client within 2 hours
Sales order entry and follow up through logistics
Prepare and maintain status reports and modify schedules or plans as required
Prepare project reports for management, clients, or others
Assist Account Manager in providing technical advice and to resolve problems
Correspond with customer to ensure customer requirements are met
Create and maintain reports as required by customer
Prepare for and participate in quarterly business reviews with customer as needed
Monitor processes related to customer specific requirements
Follow up to ensure that SLA of all projects are met
Provide customer support
Maintain client confidentiality
Provide backup for Account Manager as well as other team members as needed
Must be able to work independently and as a team.

Requirements

Excellent verbal and written communication skills
Analytical, reasoning and problem solving skills
Ability to maintain accurate and detailed records
Computer literacy
High School Diploma. Possess strong organizational interpersonal skills. Experience working with Excel, Word, Visio, Power Point, SAP and Outlook.

Physical Demands & Work Environment:
This job requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time and is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as a telephone, fax, copier, calculator and will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds. Work is performed in office environment. Constant contact with staff and customers. Professionalism required.

Benefits

Equal Opportunity Employer

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