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Branch Manager
Crane 1 Services, Inc.
2021-12-03 07:32:01
Milwaukee,
Wisconsin,
United States
Job type: fulltime
Job industry: Banking & Financial Services
Job description
CRANE 1
Branch Manager
Reports to: Regional Manager
POSITION SUMMARY
The Branch Manager is responsible for the development of sales and profitability within our business concentrating on the aftermarket service and repair of all brands of industrial hoists and cranes.
This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and sales-oriented activities. It is a fast paced, growth oriented environment. A great amount of interaction is required.
PRIMARY TASKS AND RESPONSIBILITIES
- Lead, Manage and hold/be Accountable (LMA).
- Meet current and future growth needs.
- Create a safe and compliant work environment
- Effectively communicate company philosophies and goals
- Responsible for management of profit and loss for the branch/service center
- Recruitment for the branch/service center
- Development of proposals
- Professionally interact with customers
- Other duties as assigned.
- Frequent customer visit with TSM to coach, mentor and support closing of business opportunities
- Retention of employees - creating a safe, orderly and pleasant environment
Requirements
SKILLS AND KNOWLEDGE
SKILLS AND KNOWLEDGE
- Bachelor's degree or equivalent experience required
- High degree of professionalism and ability to lead by business objectives
- Strong leadership and team building skills
- Understanding of AP & AR processes
- Highly motivated, fast paced, self-starter
- Experience in the industrial maintenance and repair business
- Strong mechanical and electrical aptitude
- Excellent computer skills
- Estimation and proposal development skills
- Proven experience running a profit center unit
- Knowledge and experience with profit & loss financials
- Good customer relationship and negotiation skills
- Ability to identify talent and recruit staff for the needs of the service center
WORK ENVIRONMENT CONSIDERATIONS
- Office Environment and visits in the field
- Working at heights & some heavy lifting
- Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating
Disclaimer This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.
CRANE 1
Branch Manager Role & Responsibilities
The Branch Manager is responsible for supervising all aspects of a branch/service center. Primary responsibility is to meet all sales growth and profit (EBITDA) objectives. Is an active participant of the company's management team meetings and responsible for keeping the executive management team abreast of activities and issues.
- Responsible for supporting sales effort of the existing sales staff as per the customer's life cycle " The Crane 1 Advantage" concept. The primary focus is to sustain consistent performance in new inspection agreements, sales activities and insure adequate sales efforts are being conducted in all service market areas on new account activities.
- Review and direct the pricing policies and direct margin levels for all service activities as needed. Ensure Crane 1 objectives for direct margin, by product, are established. Responsible for insuring the quotation levels are sufficient for any new contracts, or customers, to sustain the required minimums monthly.
- Responsible for generating the sales required to meet the budgeted sales, by product's, and overseeing the process of service sales and follow ups from inspections.
- Participation in production meetings to review status of the business weekly. Specific areas / jobs of concern to be addressed for evaluation and recourse to meet customer expectations / delivery, CRANE 1 targeted margins and month end sales forecast.
- Develop and mentor the existing service center resources in customer follow up, customer calls, closing techniques and general presentation skills.
- Responsible for administering the target marketing programs and determining sales strategies at specific accounts.
- Responsible for overseeing, collecting and reporting the key account activity reports from the sales personnel regularly and reporting as requested or required.
- Responsible for ensuring the service operations are providing quality services and adhering to current policies.
- Participate in the renewal of inspection agreements after sufficient efforts have been made by the inspectors and/or inspection supervisor, NDB or the territory manager. A monthly report on the renewal status, new agreements, no of units, etc., is to be received from the inspection supervisor (where present) or compiled by the branch manager as required or requested.R
- Responsible for hiring and termination decisions of service center personnel in consultation with the Human Resources Manager, Regional Manager & VP of Operations.
- Responsible for building a collaborative team environment and employee satisfaction. Retention turnover to be
- Generating sales forecast.
- Responsible for interviewing potential new technician's candidates in cooperation with the human resources manager. Expected to maintain an active list of potential new hires and keep abreast of the manpower requirements and future employment needs in each area.R
- Recommend final decisions regarding billing issues, questionable warranty or goodwill issues to the regional manager as per CRANE 1 guidelines.
- Responsible for the completion of the required paperwork on all orders and ensuring all branch/service center personnel are held responsible. (The person who closes the order is the one who should fill out the basic information for processing). All forms must be completed accurately and completely.
- Responsible for overseeing the resolution of all customer complaints to the satisfaction of the customer and in the best interest of CRANE 1.
- Participate in annual and strategic business development issues.
- Provide market and competitive information periodically.
- Responsible for resolving credit or billing problems in the branch.
- Other duties as assigned by Regional Manager or VP, Operations.
Crane 1 Core Values
- Self-Driven-Accountable
- Safety Conscious
- Positive Collaborative Problem Solver
- Humility
- Passionate Customer Care