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Commercial Loan Servicing Analyst

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Calculated Hire

2021-12-03 07:32:11

Job location Milwaukee, Wisconsin, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

BMO Harris Bank: Commercial Loan Servicing Analyst

Brookfield, WI

Work from home

ACCOUNTABILITIES

Product & Process

  • Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
  • Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis.
  • Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures.

Risk & Control

  • Escalate issues that require resolution by more senior team members, as per guidelines.
  • Identify potential risk situations/ impacts and make recommendations or escalate to the manager.
  • Review transactions and requests for compliance with regulatory and Bank requirements, as required.

Business Performance Management

  • Monitor service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
  • Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable, and available services and support.
  • Align individual performance goals to team and organizational goals.

Requirements

  • University degree/college diploma or equivalent work experience
  • Knowledge of Commercial Loans is a plus but not necessary.
  • Experience or knowledge of lending systems and applications is a plus

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Physical Setting:

  • Office

Education:

  • Bachelor's (Preferred)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19

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